Optical Supervisor - Prudential Center

Warby Parker; Boston (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement savings plan (401(k))

Paid sick leave

Free eyewear

Employee Assistance Program (EAP)

Paid Holidays

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program (EAP)

Bereavement Support

Optical Education Reimbursement

Free eyewear

Job summary

A prominent eyewear company in Boston seeks an Optical Supervisor to enhance customer experiences and lead the Optical team. You'll be responsible for guiding customers in their eyewear journey while ensuring all operational standards are maintained. The ideal candidate is a licensed optician with over two years of supervisory experience, passionate about eyewear and delivering exceptional service. Join our vibrant team and contribute to maintaining a productive work environment.

Qualifications

• 2+ years of experience, including supervisor responsibilities.
• Ability to explain prescription terminology to customers.
• Energetic and a lifelong learner.
• Energetic, positive team player who thrives in a fast-paced environment.

Responsibilities

• Work directly with customers to meet all eyewear needs.
• Lead and mentor the Optical team.
• Ensure all operational procedures are followed.
• Explain prescription terminology and product offerings to customers.
• Lead store operations and staff zoning procedures to Warby Parker standards.
• Mentor Optical team and support a productive, positive workplace.

Skills

Licensed dispensing optician

Customer service

Leadership

Communication

Detail-oriented

Team player

Education

ABO certification or state license

Job description

Overview

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role, you'll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you're helping longtime WarbyParker fans or first‑time wearers, you'll leave them excited and confident about our glasses. Acting as a keyholder to the store, you'll help open and close up shop as well as maintain internal operations. As a leader of the team, you'll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self‑starter and a lifelong learner who is eager to help Warby Parker grow.

What You'll Do

Optical duties

• Work directly with customers to help meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that our finished eyewear meets our optical standards, as well as customer requirements and requests.
• Use your expertise to explain prescription terminology and product offerings to customers.

Leadership responsibilities

• Set the store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive the store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like.
• Help maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture in your store.

Who You Are

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand.
• Dedicated to going above‑and‑beyond to make customers (and your teammates!) happy.
• An energetic, positive team player who can adapt in a fast‑paced, ever‑changing work environment.
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities.
• Open‑minded—you’re constantly learning and challenging what you know.
• Someone who takes your work very seriously, but not yourself.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Compensation & Benefits

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes a competitive base salary/hourly rate as well as variable compensation for eligible employees. The range listed is a good‑faith estimate of the compensation for this position at the time of posting. Final compensation is determined by a variety of factors, including the candidate’s qualifications, experience, internal equity, and relevant market data.

Non‑exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non‑birthing parents included)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part‑time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Equal Opportunity

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only: Full‑Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full‑time employees receive 5 paid holidays and 5‑10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).