Optical Store Leader: Customer Care & Growth

Shopko Optical; West Bend (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Wages

401K with Match

Vacation Pay/Personal Day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in West Bend, WI is seeking an Optical Manager to lead our team and drive sales, patient care and overall retail performance. You will supervise dispensing of eyewear, set strategic goals and partner with the Optometrist to improve patient outcomes and service quality.

Responsibilities include hiring, training, coaching teammates, managing performance, and ensuring compliance with company HR policies and legal regulations.

Qualifications

• 3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting).
• ABO/Shopko OCE Certification required within 12 months of hire/promotion.
• Solid computer knowledge to include Microsoft Office Suite of programs.

Responsibilities

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results.
• Hire, develop and train teammates and manage performance.

Skills

Leadership experience

Customer service focus

Communication skills

Financial analysis

Multi-tasking

Education

High School Diploma or equivalent

Tools

ABO/Shopko OCE Certification

Microsoft Office Suite

Job description

Shopko Optical in West Bend, WI is seeking an Optical Manager to lead our team and drive sales, patient care and overall retail performance. You will supervise dispensing of eyewear, set strategic goals and partner with the Optometrist to improve patient outcomes and service quality.

Responsibilities include hiring, training, coaching teammates, managing performance, and ensuring compliance with company HR policies and legal regulations.