Optical Service Rep

Henry Ford Health; West Bloomfield Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Optical Service Rep to be the first point of contact for patients, handling inquiries, completing sales, and coordinating services with other departments to ensure a smooth experience.

The role requires a High School Diploma or GED, basic math skills, and prior retail, hospitality, or customer service experience. Prior optical experience is preferred, and strong organizational abilities are essential.

Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills and prioritize tasks.

Responsibilities

• Greet and direct patients in a friendly, professional manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing.
• Complete and record sales transactions accurately in the POS system.
• Coordinate services with other hospital departments to ensure a seamless patient experience.

Skills

Customer service experience

Organizational skills

Basic math skills

Education

High School Diploma or GED

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Optical Service Rep - Henry Ford Health

Job Title

Optical Service Rep

About the Department

As part of Henry Ford Health's Community Care Services, our team is dedicated to expanding access to care through community-based programs. We focus on meeting patients where they are, connecting them with essential health resources, support services, and care coordination. Our mission is to make a meaningful impact across diverse populations, ensuring that everyone has access to the care they need.

Role Overview

As an Optical Service Rep, you will be the first point of contact for patients, providing friendly, professional, and efficient service. You will resolve inquiries, complete sales transactions, and coordinate services with other departments to ensure a seamless patient experience. Your role is vital in maintaining the high standards of customer service that Henry Ford Health is known for.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing in person or over the phone.
• Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
• Work closely with all HFO departments to coordinate patients' services.

What You Will Need

Required Qualifications

• High School Diploma or GED required.
• Basic math skills required.
• Previous retail, hospitality, or customer service experience required.
• Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Preferred Qualifications

• Previous optical experience preferred.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work. We provide opportunities for continuous learning and development, empowering you to make a meaningful impact in healthcare.