Optical Sales & Patient Care Specialist

Shopko Optical; Marquette (MI); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Vacation pay

Paid holidays

Personal day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Marquette, MI is hiring a Full-time Optical Sales Associate to provide outstanding customer service during eyewear selection, ordering and dispensing. On-the-job training provided, no experience necessary, and opportunities for OCE certification.

Responsibilities include assisting patients with frame selection, lens options, insurance processing and maintaining inventory while supporting the Optometrist.

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patient eyewear needs.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist Optometrist with case histories and screenings.

Skills

Customer service

Communication

Multitasking

Eyewear knowledge

Education

High School Graduate

Job description

Shopko Optical in Marquette, MI is hiring a Full-time Optical Sales Associate to provide outstanding customer service during eyewear selection, ordering and dispensing. On-the-job training provided, no experience necessary, and opportunities for OCE certification.

Responsibilities include assisting patients with frame selection, lens options, insurance processing and maintaining inventory while supporting the Optometrist.