Optical Sales Associate

Shopko Optical; Marquette (MI); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Vacation pay

Paid holidays

Personal day

Sick Pay

Employee Assistance Program

On the Job Training & Certification

Job summary

Shopko Optical in Marquette, MI is hiring a Full-time Optical Sales Associate to provide outstanding customer service during eyewear selection, ordering and dispensing. On-the-job training provided, no experience necessary, and opportunities for OCE certification.

Responsibilities include assisting patients with frame selection, lens options, insurance processing and maintaining inventory while supporting the Optometrist.

Qualifications

• High School Graduate or equivalent.
• Maintain license as required by state.
• To become Certified, teammate must complete Shopko OCE Certification requirements.
• Previous experience in an office and/or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patient eyewear needs.
• Recommend specific lenses, lens coatings and frames to satisfy patient needs.
• Order and dispense eyewear accurately and professionally.
• Assist patients with proper frame repairs and adjustments.
• Show patients how to insert, remove and care for their contact lenses.
• Assist Optometrist with case histories and screenings.

Skills

Customer service

Communication

Multitasking

Eyewear knowledge

Education

High School Graduate

Job description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Marquette, MI.

On-the-job training provided, no experience necessary.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

Provide excellent customer and patient service according to company and Optical Center standards

Analyze patient eyewear needs

Recommend specific lenses, lens coatings and frames to satisfy patient needs

Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions

Order and dispense eyewear accurately and professionally

Assist patients with proper frame repairs and adjustments

Show patients how to insert, remove and care for their contact lenses

Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

Maintain a complete knowledge of third-party plans and claims

Explain promotions and special lens offerings to patients and customers

Balance accounts

Prepare work orders containing specific instructions for Optical Lab

Process medical billing information

Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

High School Graduate or equivalent

Maintain license as required by state

To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

Previous experience in an office and/or optical dispensing is preferred

Able to handle multiple customer interactions/phone calls at a time

Able to work with patient eyewear needs includinganalyzingprescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.