Optical Sales Lead: Elevate the Patient Experience

Visionworks of America; Towson (MD); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks Sr. Optical Specialist - Lead/Sales Lead is the face of our business and is dedicated to ensuring the best possible journey for every patient and customer. This person is trained and knowledgeable about optics, our products/services and managed vision care.

This part-time role delivers the Customer/Patient Experience, engages with patients, recommends eyewear solutions, and supports store operations including inventory, merchandising and order fulfillment.

Qualifications

• 12 months optical experience necessary (within Visionworks or other organization) or ABO Certification in lieu of experience.
• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Delivers daily sales goals by ensuring the best execution of the Customer/Patient Experience journey.
• Engage with patients/customers and recommend products and services that meet their eye care needs.
• Measure patients/customers for their eyewear and maintain product/optical knowledge through cont. training and development to ensure eyewear is right the First Time.
• Executeday-to-day-operational activities to support the store's financial and customer experience goals including restocking inventory, merchandising, and order fulfillment of eyewear to ship.

Skills

Customer service experience

Optical product knowledge

Education

HS diploma, GED or equivalent

Job description

Visionworks Sr. Optical Specialist - Lead/Sales Lead is the face of our business and is dedicated to ensuring the best possible journey for every patient and customer. This person is trained and knowledgeable about optics, our products/services and managed vision care.

This part-time role delivers the Customer/Patient Experience, engages with patients, recommends eyewear solutions, and supports store operations including inventory, merchandising and order fulfillment.