Optical Sales Dispenser

Kaiser Permanente; Milpitas (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Kaiser Permanente in Milpitas, CA is seeking an Optical Dispenser to manage dispensing and optical activities under general supervision. You will perform fitting, bench work, lens mounting, and related clerical tasks to meet patient needs.

Responsibilities include assisting patients with eyewear choices, entering prescriptions into our computerized system, verifying benefits, dispensing and adjusting glasses, and maintaining inventory. Strong customer service and accuracy are essential.

Qualifications

• 4 years of optical dispensing experience.
• Excellent customer service skills.
• Ability to enter prescriptions into a computerized system.

Responsibilities

• Assist patients with eyewear selection and ensure proper fit.
• Enter prescriptions into the computerized system and process orders.
• Verify optical benefit coverage for patients.
• Dispense, adjust, and inspect glasses per prescriptions.
• Perform bench work: cutting, edging, mounting lenses; repair frames.
• Maintain daily inventory of frames and accessories.
• Provide customer service and floor coordination.

Skills

Customer service

Prescription entry

Contact lens fitting

Written communication

Eyewear fitting

Education

High School Diploma/GED

Tools

Computerized system

Job description

Job Summary

Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Responsibilities

Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient. Interviews patient to determine visual needs. Interprets refractionists prescription. Instructs and counsels patient on proper methods of eyeglass care. Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs. Verifies Optical Benefit coverage. Dispenses and adjusts optical product. Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards. Reconciles patients concerns to their satisfaction. Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices. Conducts daily inventory of frames and accessories as requires. Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses. Repairs frames as required. Completes all required forms. Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients. Dispensers may sell other products or perform other services as deemed necessary by the Employer. Recommend to branch manger improvements in sales and service. Maintain written and verbal communication with lab as required. Will perform customer service and floor coordinating duties. Performs other related duties as necessary. Supervisory Responsibilities: This job has no supervisory responsibilities. Corporate Compliance Accountability:

Grade 25

Basic Qualifications

Experience

4 years as an Optical Dispenser (Optician). Excellent, demonstrated customer service skills. Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders. Contact lens fitting experience preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be willing to work in a Labor Management Partnership environment. Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Education

• High School Diploma/GED. 50 mile travel and 25 wpm required.

License, Certification, Registration

• N/A