Optical Sales Dispenser

Kaiser Permanente; San Rafael (CA); On-site; USD 47,000 - 63,000; Part time

Job summary

Kaiser Permanente in California’s San Rafael Park Med Offices is hiring a part-time Optical Dispenser. You will handle dispensing and optical activities, bench work, frame adjustments, and patient liaison with labs and departments, while meeting ANSI Z80 standards.

The role emphasizes customer service, accurate prescription entry, and daily inventory control. Qualifications include a high school diploma, 4 years as an optical dispenser, strong communication, and ability to work in a team

Qualifications

• 4 years as an Optical Dispenser (Optician).
• Excellent, demonstrated customer service skills.
• Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders.
• Contact lens fitting experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to customers, clients, and coworkers.
• Willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications in the collective bargaining agreement.

Responsibilities

• Assists patient with selection of eyewear and makes facial measurements and adjustments for proper fit.
• Interviews patient to determine visual needs and interprets prescriptions.
• Enters prescription and sales information into the computerized system and handles clerical tasks.
• Verifies Optical Benefit coverage and dispenses optical products.
• Inspects final product for accuracy per prescription and ANSI Z80 standards.
• Performs daily inventory of frames and accessories and conducts shop work such as cutting, edging, dyeing, and mounting lenses.
• Repairs frames and completes all required forms.
• Maintains communication with labs and provides customer service and floor coordination.

Skills

Customer service

Prescription entry

Computer literacy

Lens fitting

Communication skills

Education

High School Diploma/GED

Job description

Job Summary

Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Responsibilities

• Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient.
• Interviews patient to determine visual needs.
• Interprets refractionists prescription.
• Instructs and counsels patient on proper methods of eyeglass care.
• Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs.
• Verifies Optical Benefit coverage.
• Dispenses and adjusts optical product.
• Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards.
• Reconciles patients concerns to their satisfaction.
• Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices.
• Conducts daily inventory of frames and accessories as requires.
• Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses.
• Repairs frames as required.
• Completes all required forms.
• Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients.
• Dispensers may sell other products or perform other services as deemed necessary by the Employer.
• Recommend to branch manger improvements in sales and service.
• Maintain written and verbal communication with lab as required.
• Will perform customer service and floor coordinating duties.
• Performs other related duties as necessary.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Corporate Compliance Accountability:

Job Summary

Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Responsibilities

• Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient.
• Interviews patient to determine visual needs.
• Interprets refractionists prescription.
• Instructs and counsels patient on proper methods of eyeglass care.
• Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs.
• Verifies Optical Benefit coverage.
• Dispenses and adjusts optical product.
• Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards.
• Reconciles patients concerns to their satisfaction.
• Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices.
• Conducts daily inventory of frames and accessories as requires.
• Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses.
• Repairs frames as required.
• Completes all required forms.
• Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients.
• Dispensers may sell other products or perform other services as deemed necessary by the Employer.
• Recommend to branch manger improvements in sales and service.
• Maintain written and verbal communication with lab as required.
• Will perform customer service and floor coordinating duties.
• Performs other related duties as necessary.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Corporate Compliance Accountability:

Grade 25

Basic Qualifications

• 4 years as an Optical Dispenser (Optician).
• Excellent, demonstrated customer service skills.
• Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders.
• Contact lens fitting experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Must be willing to work in a Labor Management Partnership environment.
• Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Education

• High School Diploma/GED. 50 mile travel and 25 wpm required.

License, Certification, Registration

• N/A

Preferred Qualifications

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

Primary Location:

California,San Rafael,San Rafael 1650 Los Gamos 1650 Los Gamos Dr.

Scheduled Weekly Hours:

36

Shift:

Day

Workdays:

Mon, Tue 8:45am-5:15pm, Wed 8:45am-12:45pm, Fri 8:45am-5:15pm, Sat 8:30am-5:00pm

Working Hours Start:

08:45 AM

Working Hours End:

05:15 PM

Job Schedule:

Part-time

Job Type:

Standard

Worker Location:

Onsite

Employee Status:

Regular

Employee Group/Union Affiliation:

A07-OPT|SEIU|United Healthcare Workers West

Job Level:

Individual Contributor

Department:

San Rafael Park Med Offices - Optical Dispensing-Glasses - 0206

Pay Range:

$40.35 - $40.35 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel:

Yes, 10 % of the Time

Work Setting:

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.