Retail Licensed Optician Part Time

Visionworks of America; City of Plattsburgh (NY); On-site; USD 34,000 - 51,000; Part time

Job summary

Visionworks of America in Plattsburgh, NY is seeking a part-time Ophthalmic Dispensing Assistant to help customers choose frames and lenses, interpret prescriptions, and provide accurate product information.

You will assist with fittings, ensure compliance with health and privacy policies, and collaborate with the lab and optometrist as needed while maintaining a clean, organized dispensing area.

Qualifications

• Must hold applicable state licensure for ophthalmic dispensing.
• Ability to explain optical products and interpret prescriptions.
• Experience in frame and lens selection and customer guidance.

Responsibilities

• Assist customers in frame and lens selection while maintaining social distance.
• Provide accurate product information on frames, lenses and services.
• Utilize SERVE processes to identify customer needs and lens recommendations.
• Analyze and interpret prescriptions; communicate with Lab/Optometrist as needed.
• Sell, fit and dispense frames and accessories with precise measurements and pricing.
• Maintain a clean, organized dispensing area and comply with privacy policies.

Skills

Customer service

Prescription interpretation

Optical product knowledge

Sales knowledge

HIPAA compliance

Education

High School diploma or equivalent

Job description

Summary

Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.

Summary

Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.

Pay Class and Pay

Pay Class: Part Time Pay: $24.50 - $36.75 per hour

Essential Responsibilities

• Assist each customer in frame and lens selection meeting social distance requirements
• Ensure compliance with social distancing, cleaning protocols and cleaning hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes / nose / mouth with unwashed hands
• Provide customers with accurate product information regarding frames, lens selections and other services.
• Provide customers covered by Third Party insurance with accurate information regarding benefits to ensure proper selection of frames and lenses. Inform the customer of any additional charges not covered by their Third-Party insurance coverage.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs. Associate must utilize all available demonstration tools (See SERVE brochure for specifics).
• Analyze and interpret patients’ prescriptions. Communicate as necessary with the Lab and Optometrist to ensure accuracy of prescription.
• Sell, fit and dispense frames and other accessories through the use of accurate measurements, verification of ordered products and adjustments of various optical products, in accordance with the Eyewear Presentation.
• Maintain a clean and orderly dispensing area.
• Responsible for the accuracy of customer pricing for the retail customer.
• Maintain license requirements per State Guidelines
• Where applicable, provide feedback and guidance to Apprentice Opticians
• Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements.
• Diligently maintain the cleanliness of all equipment, workstations and the overall facility on a daily basis.
• As required by changing business needs, complete additional responsibilities as assigned.

Education

• High School Diploma or Equivalent

Experience & Background

• Must have and maintain applicable state licensure for ophthalmic dispensing
• Knowledge and demonstrated abilities in explaining optical products, services, the analysis and interpretation of optical prescriptions, fitting and dispensing.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest and percentages
• Ability to apply concepts of basic algebra and geometry

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form