Optician

Lappen Eye Care; Greensburg (Westmoreland County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

Lappen Eye Care in the Pittsburgh area is seeking an energetic optical assistant to help patients select frames and lenses, ensure proper fitting, and explain lens options. You will verify insurance, assist with repairs and adjustments, and support a collaborative team focused on delivering world-class eye care.

Preferred optical knowledge and strong customer service and sales skills are essential, with cross-training across roles expected in this busy practice.

Qualifications

• Customer service excellence is required for patient interactions.
• Strong sales ability to educate patients and drive purchases.
• Ability to communicate effectively within a team.
• Optical knowledge and eyewear experience preferred.
• Flexibility to cross-train and assist in multiple office roles.

Responsibilities

• Assist patients with frame and lens selection.
• Educate on lens options and sunglass choices.
• Ensure proper fit and measurements for all lens types.
• Explain benefits of multiple eyewear options to patients.
• Verify insurance and explain benefits to patients.
• Dispense glasses and explain adaptation to prescriptions.
• Help with repairs and adjustments.
• Return patient calls promptly and inform about delays.

Skills

Customer Service

Sales

Team Player

Optical Knowledge

Cross-Training

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Lappen Eye Care is a highly successful optometry practice, which aligns itself towards a common goal of delivering world-class eye-care results for its patients and the Pittsburgh area communities. We are a private Optometric practice that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment.

CORE DUTIES AND RESPONSIBILITIES:

• Assist patients with proper frame and lens selection.
• Educates patients on various options for both clear lenses, sunglasses, and any other needs the patient may have.
• Ensures proper fit and measurements for all lens types including single vision, bifocal, progressive and others.
• Educates patients on the benefits of having multiple pairs of glasses to fill all their eye care needs.
• Verifies patient insurance and explains their benefits.
• Dispenses glasses and makes sure patients knows about adaptation to new prescriptions, lens types, etc.
• Helps patients with repairs and adjustments.
• Ensures patient phone calls are returned in a timely manner and patient is informed of any delays with eye-wear purchased.
• Assists with any other tasks that need to be completed in the office.

OTHER SKILLS:

• Customer Service – Must exhibit excellent customer service skills, ensuring each patient interaction exceeds their expectations.
• Sales – Demonstrate strong relationship building skills with patients and ability to educate patients on their options resulting in successful purchases at the practice.
• Team Player - Must be a team player and able to effectively communicate with fellow co-workers, supervisors, and managers.
• Optical Knowledge - It is preferred that the candidate has many years of optical experience.
• Cross-Training - This role will require the candidate to cross-train and assist other roles in the office as needed. Ability to be flexible with work environment.