Optical Retail Associate - Part Time, Flexible Hours

Eyemart Express; Raleigh (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

Eyemart Express is seeking a part-time Optical Retail Sales Associate to assist patients in selecting eyeglass frames, lenses, and coatings. You will ensure accurate measurements for grinding, coating, and fitting lenses, and dispense complete glasses to patients.

The role involves customer service, processing transactions, promoting promotions, and maintaining up-to-date product knowledge while adhering to HIPAA policies.

Qualifications

• High School Diploma or GED is required.
• Experience in retail, customer service, or sales is required.
• Experience in the optical industry is preferred but not required; training is provided.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions, and policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payments/refunds using the in-house POS system.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following HIPAA policies.
• Patient Assessment: Assess needs based on prescription, facial features, lifestyle, and occupation, and suggest products.
• Measurements: Take necessary measurements (e.g., pupillary distance).
• Work Orders: Prepare work orders for the lab with all pertinent information.
• Lens Selection: Pull correct lenses per work order specs.
• Product Inspection: Inspect final product for accuracy and adjust glasses to fit.
• Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, screws.
• Merchandise Management: Price, stock, and straighten merchandise.

Job description

Eyemart Express is seeking a part-time Optical Retail Sales Associate to assist patients in selecting eyeglass frames, lenses, and coatings. You will ensure accurate measurements for grinding, coating, and fitting lenses, and dispense complete glasses to patients.

The role involves customer service, processing transactions, promoting promotions, and maintaining up-to-date product knowledge while adhering to HIPAA policies.