Optical Care Specialist & Eyewear Fitting Coordinator

U.S. Department of Veterans Affairs; Fredericksburg (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Veterans Canteen Service seeks an experienced Health Tech (Opticians) to support operations in VCS Optical Shops at the Fredericksburg VA Medical Center.

This role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to deliver exceptional service for Veterans. Responsibilities include eyewear fittings, measurements, processing orders, and assisting patients with frame options, pricing, and delivery

Qualifications

• Minimum of one year experience as an Optician.
• Ability to work independently while managing responsibilities and maintaining patient service standards.
• Ability to identify prescription discrepancies and take corrective action.
• Skilled in optical verification and quality assurance including alignment and measurements.
• Proficient with optical equipment and tools listed (Lensometer, Pupilometer, etc.).

Responsibilities

• Greet customers and assist with frame selection, pricing, options, and delivery timelines.
• Maintain a professional, welcoming environment while supporting patients in eyewear decisions.
• Perform eyewear fittings and measurements using optical equipment.
• Document patient information and measurements in CPRS.
• Process eyewear orders and enter orders into contractor and VA systems.
• Promote lens options and upgrades with a consultative approach.
• Coordinate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues.

Skills

Customer service

Independent work

Prescription interpretation

Optical verification

Quality assurance

Frame fitting

Tools

Lensometer

Pupilometer

PD ruler

Frame heater

Lens clock

Vertex densometer

Job description

The U.S. Department of Veterans Affairs' Veterans Canteen Service seeks an experienced Health Tech (Opticians) to support operations in VCS Optical Shops at the Fredericksburg VA Medical Center.

This role coordinates optical operations and serves as a liaison between eye clinic providers and prosthetics teams to deliver exceptional service for Veterans. Responsibilities include eyewear fittings, measurements, processing orders, and assisting patients with frame options, pricing, and delivery