Optical Lab Services Advisor | Salesforce & Scheduling

Luxottica; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica seeks a Customer Service Lab Support professional in Greensboro, NC to manage customer requests, coordinate lab workflows, and deliver high-quality service. The role involves using Salesforce, handling inquiries, and ensuring timely completion of orders.

The position emphasizes collaboration with the Lab and Customer Service teams, adherence to processes, and maintenance of accurate data and communication with customers.

Qualifications

• High School education or equivalent required.
• 4+ years previous optical experience and/or training.
• Data Entry knowledge.
• Lab process flow knowledge.
• Familiarity with electronic communication methods (email, chat, etc.).
• Basic arithmetic and decimal sequencing understanding.
• Ability to read, write, and comprehend basic instructions and memos.
• Effective team communication and professional language with customers.
• 10-key keyboard proficiency.
• Basic computer hardware knowledge.

Responsibilities

• Manage customer requests via Salesforce cases to successful outcomes.
• Schedule and manage workflow to ensure on-time job completion.
• Provide quality customer service by answering calls and responding to questions/concerns.
• Prioritize and solve complex customer issues.
• Interface between Lab, Customer Service, and Internal labs.
• Maintain a clean, organized work environment.
• Comply with all company policies and safety practices.

Skills

Data entry

10-key

Decimal sequencing

Basic math

Team communication

Basic computer hardware

Education

High School education or equivalent

Tools

Salesforce.com

Eclipse Order Entry

Google Workspace

Job description

EssilorLuxottica seeks a Customer Service Lab Support professional in Greensboro, NC to manage customer requests, coordinate lab workflows, and deliver high-quality service. The role involves using Salesforce, handling inquiries, and ensuring timely completion of orders.

The position emphasizes collaboration with the Lab and Customer Service teams, adherence to processes, and maintenance of accurate data and communication with customers.