Optical Lab Customer Care Coordinator

EssilorLuxottica; San Diego (CA); On-site; USD 27,717 - 40,832; Full time

Job summary

EssilorLuxottica is seeking a Full-Time Customer Service Lab Specialist in San Diego. The role focuses on executing customer requests in the lab, using Salesforce, analyzing issues, and coordinating with the lab and account teams to ensure timely, accurate service.

The position requires 4+ years of optical experience, data-entry skills, and proficiency with Microsoft Office and Google tools. A supportive team environment and comprehensive benefits are offered.

Qualifications

• High School education or equivalent required.
• 4+ years of optical-related experience or training.
• Data entry and basic numeric skills.
• Familiarity with electronic communications (email, chat, etc.).
• Ability to read/write simple instructions and memos.

Responsibilities

• Manage customer requests via Salesforce cases to successful outcomes.
• Manage workflow and scheduling to meet customer needs promptly.
• Answer customer calls and respond to questions/concerns with professional communication.
• Prioritize and solve complex customer issues and concerns.
• Act as liaison between Lab, Customer Service, and internal laboratories.
• Maintain a clean and organized work environment.
• Observe all company policies and safety practices.

Skills

Data Entry

Active Listening

Telephone Etiquette

Team Communication

10-key

Basic Computer Hardware

Reading & Comprehension

Education

High School or equivalent

Tools

Salesforce

Eclipse Order Entry

Optifacts

Microsoft Office

Gmail/Google Suite

Job description

EssilorLuxottica is seeking a Full-Time Customer Service Lab Specialist in San Diego. The role focuses on executing customer requests in the lab, using Salesforce, analyzing issues, and coordinating with the lab and account teams to ensure timely, accurate service.

The position requires 4+ years of optical experience, data-entry skills, and proficiency with Microsoft Office and Google tools. A supportive team environment and comprehensive benefits are offered.