Optical Assistant

ReFocus Eye Health; Stamford (CT); On-site; USD 22,000 - 33,000; Full time

Job summary

Greenwich Ophthalmology seeks an energetic Optical Sales Associate for its optical boutique, bridging medical eye care and retail styling to help patients select frames, lens options, and specialty products that fit prescription, lifestyle and taste.

The role includes greeting patients post-exam, reviewing prescriptions, guiding frame styling, measuring PD, and entering orders; dispensing eyewear and performing adjustments; keeping displays tidy and current with promotions.

Qualifications

• High school diploma or equivalent (prior retail, sales, or customer service experience preferred).
• Experience in an optical setting, medical office, or retail environment is REQUIRED.
• Strong communication skills with a warm, professional demeanor.
• High attention to detail when entering prescription measurements and order data is REQUIRED
• Ability to multitask in a fast-paced medical practice setting.

Responsibilities

• Welcome patients post-exam, review optical prescriptions, and guide frame styling, lens options, and sunglasses.
• Accurately enter optical orders, measure PD and segment heights, and send precise specifications to the optical lab.
• Dispense finished eyewear, perform minor frame adjustments and repairs, and troubleshoot fit or comfort issues.
• Maintain clean, well-organized frame displays, assist with inventory counts, and stay informed on eyewear trends and promotions.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

We are seeking an energetic and customer-focused Optical Sales Associate to join our growing optical boutique, Greenwich Ophthalmology, within our medical ophthalmology practice. This role bridges medical eye care and retail styling, helping patients select frames, lens options, and specialty optical products that fit their prescription, lifestyle, and personal taste.

Key Responsibilities

• Patient Engagement: Welcome patients post-exam, review optical prescriptions, and guide them through frame styling, lens options (e.g., progressive, anti-reflective, blue light), and sunglasses.
• Order Management: Accurately enter optical orders, measure pupillary distance (PD) and segment heights, and ensure precise specifications are sent to the optical lab.
• Dispensing & Adjustments: Dispense finished eyewear to patients, perform minor frame adjustments and repairs, and troubleshoot fit or vision comfort issues.
• Merchandising & Inventory: Maintain clean, well-organized frame displays, assist with inventory counts, and stay informed on current eyewear trends and promotions.

Qualifications & Skills

• High school diploma or equivalent (prior retail, sales, or customer service experience preferred).
• Experience in an optical setting, medical office, or retail environment is REQUIRED.
• Strong communication skills with a warm, professional demeanor.
• High attention to detail when entering prescription measurements and order data is REQUIRED
• Ability to multitask in a fast-paced medical practice setting.

We Care: We prioritize patients, colleagues, and families with compassionate, leading care and treat all with dignity and respect.

We Collaborate: We work together with patients, seeking diverse input to share and grow innovative ideas.

We Elevate: Committed to excellence, we exceed expectations by delivering leading eye care research, innovation, education, and outreach.

Refocus is an equal opportunity employer and we value diversity.