Optage Meals Intake Assistant

Presbyterian Homes & Services; Roseville (MN); On-site; USD 31,000 - 38,000; Full time

Job summary

Presbyterian Homes & Services (PHS) seeks an Intake Assistant for Optage Meals to support the senior dining program with superior customer service and administrative duties. The role reports to the Customer Services Director or a management designee, with competitive benefits and growth opportunities.

The ideal candidate has a high school diploma, strong computer skills (Microsoft Office), and the ability to manage multiple tasks while maintaining accuracy and professional communication with

Qualifications

• High school diploma or equivalent.
• Proficient in Microsoft Office; knowledge of desktop publishing, project management, spreadsheets, and database management.
• Ability to manage multiple tasks and deadlines and interpret data.
• Ability to work independently with minimal supervision.
• Team player who takes directions and meets objectives.
• Excellent interpersonal, communication, and organizational skills.
• Experience with office equipment (copy machines, multi-line phones, fax).
• English reading/writing/speaking ability to communicate with customers.

Responsibilities

• Provide excellent customer service and public relations to support the senior dining program.
• Provide administrative and routing support for home-delivered meal program.
• Data entry and database records management.
• Coordinate Optage Meals new client admissions processes to ensure successful client base per needs and goals.

Skills

Microsoft Office

Data entry

Multitasking

Independence

Team player

Interpersonal skills

English proficiency

Office equipment

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Desktop publishing

Project management

Spreadsheets

Database management

Job description

Overview

Presbyterian Homes & Services -Optage Meals is seeking anIntake Assistantfor its team. This is a full time benefit eligible position reporting to the Customer Services Director or a management designee.Presbyterian Homes and Services offers a variety of competitive benefits including Health and Dental insurance, continuing education scholarships, and great opportunities for growth.

Consider joining our team in providing compassionate high quality care and services within a caring Christian environment.

Responsibilities

The Intake Assistant is responsible for providing excellent customer service and public relations needed to assist in the efficient operation of the senior dining program. Responsibilities include providing customer support within the Optage intake team, providing administrative and routing support for all areas within the home delivered meal program, data entry and database records management, and other duties as assigned.

The Intake Assistant is responsible for coordinating Optage Meals new client admissions processes to ensure successful client base in accordance with customer needs and operational goals as well as established best practices and procedures.

Qualifications

• High school diploma or equivalent.
• Proficient computer skills with Microsoft Office applications. Demonstrated knowledge of computer software applications, such as desktop publishing, project management, spreadsheets, and database management.
• Ability to manage multiple tasks/projects and deadlines simultaneously and to identify and resolve exceptions and to interpret data.
• Must be able to work independently and with minimal supervision.
• Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
• Excellent interpersonal, communication, and organizational skills.
• Experience with various office equipment such as copy machines, multi-line phones, fax machines, etc.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Pay Range

The estimated starting pay range for this role is $22.48 - $27.67 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organizationprovidinga broad array of high-quality housing choices,careand services options for older adults. Some8,000employees serve more than41,800 older adults through 60PHS-affiliated senior living communities in Minnesota,Iowaand Wisconsin, and through Optage®home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposefullivingandthe overallwell-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.