Optage Meals Intake Assistant

Presbyterian Homes & Services; Roseville (AR); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Education scholarships

Retirement plan with employer match

Paid time off

Job summary

Presbyterian Homes & Services (Optage Meals) is seeking an Intake Assistant to join our team. This is a full-time, benefit-eligible position reporting to the Customer Services Director.

The role provides customer service for the senior dining program, data entry, and routing support for home-delivered meals. You will coordinate admissions with minimal supervision and help ensure smooth operations in a caring Christian environment.

Qualifications

• High school diploma or equivalent.
• Proficient computer skills with Microsoft Office applications and databases.
• Ability to manage multiple tasks and deadlines while interpreting data.
• Must work independently and with minimal supervision.
• Must be a team player with strong communication skills.
• Excellent interpersonal, communication, and organizational abilities.
• Experience with office equipment such as copiers and multi-line phones.
• English language proficiency to communicate with customers.

Responsibilities

• Provide excellent customer service and public relations for the senior dining program.
• Offer administrative and routing support for the home-delivered meal program.
• Perform data entry and database records management.
• Coordinate new client admissions processes to ensure successful onboarding.

Skills

Microsoft Office

Database management

Multitasking

Independent worker

Team player

Interpersonal skills

English language

Office equipment

Education

High school diploma

Tools

Desktop publishing

Project management

Spreadsheets

Database management

Job description

Overview

Presbyterian Homes & Services - Optage Meals is seeking an Intake Assistant for its team. This is a full time benefit eligible position reporting to the Customer Services Director or a management designee. Presbyterian Homes and Services offers a variety of competitive benefits including Health and Dental insurance, continuing education scholarships, and great opportunities for growth.

Consider joining our team in providing compassionate high quality care and services within a caring Christian environment.

Responsibilities

The Intake Assistant is responsible for providing excellent customer service and public relations needed to assist in the efficient operation of the senior dining program. Responsibilities include providing customer support within the Optage intake team, providing administrative and routing support for all areas within the home delivered meal program, data entry and database records management, and other duties as assigned.

The Intake Assistant is responsible for coordinating Optage Meals new client admissions processes to ensure successful client base in accordance with customer needs and operational goals as well as established best practices and procedures.

Qualifications

• High school diploma or equivalent.
• Proficient computer skills with Microsoft Office applications. Demonstrated knowledge of computer software applications, such as desktop publishing, project management, spreadsheets, and database management.
• Ability to manage multiple tasks/projects and deadlines simultaneously and to identify and resolve exceptions and to interpret data.
• Must be able to work independently and with minimal supervision.
• Must be a team player, willing to take directions and accept responsibility for meeting specified objectives.
• Excellent interpersonal, communication, and organizational skills.
• Experience with various office equipment such as copy machines, multi-line phones, fax machines, etc.
• Demonstrated compatibility with PHS's mission and operating philosophies.
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Pay Range

The estimated starting pay range for this role is $22.48 - $27.67 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.