OPS-RC SPECIALIST - 36999947

Florida; Tallahassee (FL); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Pension plan

Job summary

Florida Department of the Lottery, Division of Retailer Contracting, is seeking a part-time OPS Specialist to review and approve retailer contracts and related documents. The successful candidate will handle applications, renewals, and vendor coordination with strong customer service and data entry skills.

Responsibilities include processing applications, responding to inquiries, preparing official letters, and maintaining contract and vending machine records.

Qualifications

• Knowledge of Retailers of Lottery Tickets and Florida Statutes.
• Knowledge of corporate/business structure.
• Knowledge of office procedures and practices.
• Knowledge of customer service techniques.
• Knowledge of automated business systems and applications.

Responsibilities

• Processes applications and contract renewals from Independent Retailers.
• Interprets policy and responds to inquiries by retailers and Lottery staff.
• Prepares and routes retailer contract suspension/termination letters.
• Tracks signed retailer contract suspension and/or termination letters.
• Generates and distributes applications for contract renewal monthly.
• Coordinates with Sales Division and Gaming Vendor for vending machine relocations, removals and placements.
• Updates retailer vending machine information within the Gaming System and related spreadsheets.
• Creates vending machine contract addenda as needed.
• Adds, activates, suspends, and deletes vending machines in the Gaming System.

Skills

Customer service

Data entry

Office procedures

Problem solving

Communication

Tools

Automated systems

Job description

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Requisition No:886164

Agency: Department of Lottery

Working Title: OPS-RC SPECIALIST - 36999947

FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF RETAILER CONTRACTING

Part-Time OPS: 20 hours per week, $15.00 per hour

AGENCY BENEFITS:

If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:

• Approximately97.5%of the premium for health insurance
• Individual (~$8/month) or Family (~$30/month)
• 100% of the premium for individual or familydental insurance
• 100% of the premium for basiclife insurance
• Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

GENERAL POSITION DESCRIPTION:

This is a professional administrative position of significant scope and complexity, requiring independent judgment and the performance of technical, analytical and customer service functions relating to the review and approval of applications for retailer contracts. Under the general supervision of the Retailer Contract Supervisor, the position is responsible for carrying out the duties described below for Retailer Contracting.

ESSENTIAL DUTIES:

• Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
• Provide exemplary customer service to all internal and external customers.
• Processes applications and contract renewals from Independent Retailers.
• Interprets policy and procedure in responding to inquiries by retailers, Lottery District office personnel and Lottery Sales Executives.
• Prepares and routes for approval, retailer contract suspension/termination letters.
• Tracks signed retailer contract suspension and/or termination letters.
• Generates and distributes applications for contract renewal on a monthly basis.
• Coordinates with Sales Division and Gaming Vendor, vending machine relocations, removals, and placements.
• Updates and maintains retailer vending machine information within the Gaming System, updates Vending Machine Master Spreadsheet and Vending Machine Tracking and Relocation spreadsheet.
• Creates vending machine contract addenda as needed.
• Adds, activates, suspends, and deletes vending machines in the Gaming System.
• Drafts procedures.
• Prepares correspondence and contacts retailers by telephone to obtain information and resolve contracting issues.
• Coordinates and initiates review of retailer sales tax standing with the Department of Revenue (DOR). Maintains a spreadsheet of delinquent sales and unemployment tax revenue collected jointly by the Lottery and DOR through the Lottery’s retailer application and contract renewal processes. Updates DOR status in the retailer database.
• Works with the Lottery Security Divison in resolving criminal background issues. Obtains and reviews Department of State and Division of Alcoholic Beverages & Tobacco records in reviewing and evaluating business structure and ownership information.
• Works with Lottery retailers, financial institutions, and insurance companies in processing Certificates of Deposit (CDs) and bonds.
• Obtains consumer credit reports and retailer accounts receivable history to analyze retailer credit background.
• Coordinates and participates in the auditing of Lottery Retailer files. Oversees and participates in the preparation and review of daily reports, retailer contracts, contract amendments, and retailer certificates.
• Performs and coordinates duties associated with the scanning and uploading of retailer files. Reviews scanned/uploaded files for accuracy and tracks productivity of staff members related to scanning/uploading duties.
• Serves as primary, secondary and tertiary back-up to other Team Members within Retailer Contracting.
• Assists with the date-stamping, recording, and routing of incoming mail. Ensures dual control in the handling and recording of fees.
• Monitors and coordinates retailer changes in ownership.
• Assists with phone calls on the Retailer Contracting and Collection phone lines.
• Attendance is an essential function of this position.
• Performs other duties as required by management.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge and understanding of Retailers of Lottery Tickets, Section 24.112, Florida Statutes, and Lottery Retailer Rules.
• Knowledge and understanding of corporate/business structure.
• Knowledge of office procedures and practices.
• Knowledge and understanding of personnel policies and procedures.
• Knowledge of customer service techniques.
• Knowledge of automated business systems and applications.
• Ability to maintain information of a confidential or proprietary nature.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to utilize problem solving techniques.
• Ability to communicate effectively, clearly and accurately in writing and orally.
• Ability to efficiently perform data entry to various system applications.
• Ability to audit administrative documents for accuracy.
• Ability to plan, organize and coordinate work assignments.
• Ability to read and interpret procedures and technical manuals.
• Ability to effectively utilize the internal office automation equipment.
• Ability to research, compile and analyze data for administrative decisions.
• Ability to work independently.

Other job-related requirements for this position

Successful passing of a criminal background check (state, local, and national) is required).

The Florida Lottery requires employees to use multi-factor authentication (MFA) to securely access Lottery systems. The person filling this position must have a lottery smart phone provided to you based on job duties or a personal smartphone capable of downloading and operating the Lottery's designated security application. Employees are expected to have their smartphone with the downloaded application with them during work hours to conduct secure system logins as a condition of employment.

Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.

Statutes establishing or defining work performed

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.