OPS PROJECT AND PERFORMANCE ANALYST - 73990982

State of Florida; Tallahassee (FL); On-site; USD 31,000 - 44,000; Full time

Job summary

The State of Florida's Department of Revenue, Child Support Program in Tallahassee, invites applications for an OPS Project and Performance Analyst. This role supports the Case and Order Establishment process, focusing on performance analytics, process improvements, and cross-functional collaboration.

The ideal candidate demonstrates strong analytical and organizational skills, can manage multiple assignments, and communicates effectively with internal stakeholders to advance operational

Qualifications

• One year of experience using Microsoft Office Suite Project and Performance Analyst to include Excel, PowerPoint, and Word.
• One year of experience facilitating meetings and coordinating projects with deadlines.
• One year of experience writing and revising documents.
• One year of experience communicating with customers for the purpose of resolving issues or concerns.

Responsibilities

• Participating in process projects and other initiatives, ensuring comprehensive and accurate performance and data analysis, and data-based decision making.
• Collaborating with others to improve information sharing and streamline coordination across multiple processes related to the genetic testing process.
• Maintaining open communication and building positive working relationships to solve problems and make decisions.
• Compiling and analyzing data, determining effectiveness and recommending next appropriate action.
• Conduct monitoring activities, reviewing operational transactions and performance information, and writing reports.

Skills

Excel

PowerPoint

Word

Meetings coordination

Data analysis

Customer communication

Job description

Requisition No: 883538
Agency: Department of Revenue
Working Title: OPS PROJECT AND PERFORMANCE ANALYST - 73990982
Pay Plan: Temp
Position Number: 73990982
Salary: $27.40 / hourly
Posting Closing Date: 09/28/2026

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

OPS Project and Performance Analyst (OPS Operations Review Specialist)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, visit our website .

Job Summary

Are you a detail-oriented professional who enjoys process improvement, collaboration, and problem-solving? At the Florida Department of Revenue’s Child Support Program, we are committed to making a positive difference in the lives of the people we serve. This position serves as a project and performance analyst within the Case and Order Establishment process and is responsible for supporting operational activities, strategic initiatives, process improvements, and cross-functional collaboration efforts. This is a highly responsible position requiring strong analytical, organizational, and communication skills. The selected candidate must be able to effectively apply critical thinking to make decisions and recommendations, manage multiple assignments, and work collaboratively with internal stakeholders to support operational and strategic objectives.

Your Duties Would Include

• Participating in process projects and other initiatives, ensuring comprehensive and accurate performance and data analysis, and data-based decision making.
• Collaborating with others to improve information sharing and streamline coordination across multiple processes related to the genetic testing process.
• Maintaining open communication and building positive working relationships to solve problems and make decisions.
• Compiling and analyzing data, determining effectiveness and recommending next appropriate action.
• Conduct monitoring activities, reviewing operational transactions and performance information, and writing reports.

Minimum Requirements

• One year of experience using Microsoft Office Suite Project and Performance Analyst to include Excel, PowerPoint, and Word. *
• One year of experience facilitating meetings and/or coordinating projects with deadlines.
• One year of experience writing and revising documents.
• One year of experience communicating with customers for the purpose of resolving issues or concerns.

Substitutions

• * Education or training using MS Office Suite (Excel, PowerPoint and Word) can substitute for the required experience.

Preferences

• One year of experience using Microsoft Excel to compile, analyze, and review data, and create spreadsheets, pivot tables and charts.
• One or more years of experience providing guidance and direction on procedures or developing work instructions.

Special Notes

• A skills verification test will be conducted to determine which applicants will be interviewed.
• This position is located in Tallahassee.
• This position is not telework eligible.

HOURLY RATE:

$27.40 / hour

Additional Information You Need To Know

CONTACT INFORMATION: Amber Higuera, [phone], [e-mail] .

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER: In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS: The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.