OPS Patient Access and Scheduling Coordinator (Bilingual English and Spanish)

University of Florida; Gainesville (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

University of Florida seeks an OPS Patient Access and Scheduling Coordinator (Bilingual English and Spanish) to support mobile clinic operations at Main Campus in Gainesville, FL. The role emphasizes patient scheduling, front-desk access, and coordinating visits across multiple sites.

Responsibilities include scheduling in Epic, registering patients, routing calls, and ensuring accurate documentation. Travel to mobile clinic locations in North Central Florida and collaboration with the

Qualifications

• Fluency in spoken and written English and Spanish.
• Experience in patient scheduling, medical office administration, healthcare customer service, or a closely related setting.
• Two years of experience in an appropriate area or equivalent combination of education and experience.
• Valid driver’s license and reliable transportation for travel to mobile clinic sites.

Responsibilities

• Schedule new and returning patients in Epic using approved appointment types, decision guides, and scheduling workflows.
• Coordinate appointments across rotating mobile clinic locations and provide accurate site, arrival, and preparation instructions.
• Serve as the first voice patients hear and the first person they meet at the clinic, assisting with forms, transportation workflows, and access supports.
• Obtain and document records, maintain Epic documentation, and support mobile unit readiness and inventory.

Skills

Bilingual English/Spanish

Patient scheduling

Epic scheduling

Customer service

Education

Some College with two years of experience

Tools

Epic

Job description

OPS Patient Access and Scheduling Coordinator (Bilingual English and Spanish)

Job no: 541637
Work type: Temp Part-Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support
Department: 29070900 - MD-OBGYN-MATERNAL FETAL MEDICI

Classification Title:

OPS Patient Access and Scheduling Coordinator

Some College work with two years of experience in an appropriate area; or an equivalent combination of education and experience.
Fluency in spoken and written English and Spanish.
Reliable transportation and willingness to travel to mobile clinic sites throughout North Central Florida.
Experience in patient scheduling, patient access, medical office administration, healthcare customer service, or a closely related setting.

Job Description:

Patient Access and Scheduling

• Schedule new and returning patients in Epic using approved appointment types, decision guides, and scheduling workflows.
• Coordinate appointments across rotating mobile clinic locations and provide accurate site, arrival, and preparation instructions.

Registration and Patient Experience

• Serve as the first voice many patients hear and the first person they meet at clinic.
• Assist patients with forms, financial-assistance processes, transportation workflows, and other approved access supports.
• Complete registration and check-in; verify identity, demographics, contact information, preferred language, communication preferences, insurance information when applicable, and required consents.

Telephone and Clinical Message Routing

• Answer incoming calls and determine whether each request is administrative or clinical.
• Complete and document clinician-directed scheduling or follow-up.

Records, Administrative Support, and Quality

• Obtain prior prenatal, delivery, hospital, laboratory, imaging, and specialty records and identify missing information before visits.
• Maintain accurate and timely Epic documentation, telephone encounters, outreach attempts, and scheduling records.

Mobile Unit Readiness and Administrative Inventory

• Share responsibility for maintaining an organized, clean, fully stocked, and patient-ready mobile clinic under the direction of the OBMOC Program Manager.
• Maintain front-desk, registration, office, education, and other assigned nonclinical supplies.
• Participate in weekly restocking and monthly inventory review; report recurring shortages or storage problems.
• Assist with mobile-clinic setup and breakdown and maintain safe, uncluttered work areas.

$15.00 hourly

Required Qualifications:

Some College work with two years of experience in an appropriate area; or an equivalent combination of education and experience.
Fluency in spoken and written English and Spanish.
Reliable transportation and willingness to travel to mobile clinic sites throughout North Central Florida.
Experience in patient scheduling, patient access, medical office administration, healthcare customer service, or a closely related setting.

Preferred:

• Strong organizational skills, exceptional attention to detail, and ability to manage competing priorities.
• Excellent interpersonal communication and ability to build trust with patients
• Current Certified Nursing Assistant (CNA) certification. For an otherwise qualified candidate who is interested in adding this skill, OBMOC will support efforts to obtain CNA certification.
• Experience obtaining and documenting vital signs in a healthcare setting.
• Experience scheduling patients in Epic.
• Experience in obstetrics/gynecology, women’s health, maternal health, primary care, community health, or mobile healthcare.
• Knowledge of medical terminology and pregnancy-related appointment workflows.

Required availability: Tuesdays 8 AM-3:30 PM; alternating Thursdays, 8 AM-3:30 PM or 9:30 AM-5:00 PM; and up to 5 hrs/week on Monday/Wednesday. Clinic sites include Gainesville, Lake City, Williston, and Trenton, so travel may be required.

This position requires a valid driver’s license and dependable transportation, as responsibilities include travel within the surrounding area to support program activities and site visits.

Health Assessment Required: Yes

Advertised: 10 Nov 2026 Eastern Standard Time
Applications close: 20 Nov 2026 Eastern Standard Time

The University of Florida is an Equal Employment Opportunity Employer.

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