OPS Office Assistant

unf; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

The University of North Florida (UNF) in Jacksonville, FL is seeking a Front Desk/Student Services Assistant to provide customer service to students and parents. The role includes answering phones and responding to inquiries in the housing email inbox, performing accurate data entry, and maintaining confidential student files.

The position supports department-wide events such as move-in/move-out, orientations, and resource fairs, and requires a high school diploma with two years of related

Qualifications

• High school diploma or GED and two years of related experience.
• Direct coursework or vocational training may substitute for the required experience.
• Excellent customer service, detail-oriented, and organized in a fast-paced environment.

Responsibilities

• Answer telephones and respond to general inquiries in the housing email inbox.
• Accurate data entry.
• Maintain confidential student files.
• Assist with department-wide events such as move-in, move-out, orientations and resource fairs.

Skills

Customer service

Data entry

Attention to detail

Organized

Adaptability

Education

High school diploma or GED

Two years related experience

Coursework substitutable for experience

Job description

Department

Housing & Residence Life, Operations-OPS

Compensation

$16.25 Hourly

Job Functions

This position is primarily responsible for providing customer service to students and/or parents.

• Answering telephones and responding to general inquiries in the housing email inbox.
• Accurate data entry.
• Maintaining confidential student files.
• Assisting with department-wide events such as move-in, move-out, orientations and resource fairs.

Required Qualifications

• High school diploma (or GED) and two years of experience directly related to the job functions.
• Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Our ideal candidate will possess excellent customer service skills, be detail oriented and well organized, as well as an ability to work in a fast-paced environment.

Marginal Functions

No marginal functions provided. If applicable, department should add them in this section.

Required Qualifications

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA ' s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in - person training session. For more information concerning training or CSA designations, please contact the Clery Act Compliance Manager at [phone] or [e-mail].

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.