OPS - Museum Visitor Services Rep (15-20 hours/week)

University of Florida; Gainesville (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

The University of Florida’s Museum is seeking a part-time OPS Museum Visitor Services Rep to welcome visitors at the Main Campus in Gainesville. You will greet guests, answer questions, and assist with tickets and store purchases, helping to create a positive first impression for every guest.

Required are a high school diploma, strong customer service and communication skills, and the ability to work a flexible schedule (including weekends).

Qualifications

• Minimum requirements include a high school diploma or GED.
• Strong customer service and communication skills are essential.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to interact positively with a diverse range of visitors and maintain a welcoming environment.
• Experience with cash handling and point-of-sale (POS) systems is a plus.

Responsibilities

• Greeting and assisting Museum visitors in a friendly and professional manner.
• Selling exhibition tickets and assisting with admissions.
• Assisting customers in the Museum Store.
• Answering and directing calls via the multi-line phone system.
• Providing information and directions to visitors.
• Handling cash and POS transactions.
• Maintaining a welcoming and positive environment for visitors.
• Performing other visitor service duties as needed.

Skills

Customer service

Communication

Flexibility

Multitasking

Positive attitude

Diversity-friendly interactions

Cash handling

POS systems

Customer service experience

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

OPS - Museum Visitor Services Rep (15-20 hours/week)

Job No: 541181

Work Type: Part Time

Location: Main Campus (Gainesville, FL)

Categories: Libraries/Museums, Office/Administrative/Fiscal Support

Department: 56030120 - NH-VISITOR SERVICES

Job Description

Classification Title: OPS

Classification Minimum Requirements:

• High school diploma or GED.

Job Description:

Why Join Our Team?

Our Museum Visitor Representatives are at the forefront of creating welcoming, engaging experiences for Museum visitors. As one of the first points of contact for guests, Museum Visitor Representatives help set the tone for each visitor's experience and serve as ambassadors for the Museum and its collections.

Visitor Service Representatives are an important part of the Museum's front-line visitor experience. They welcome and assist visitors, sell exhibition tickets, answer the multi-line telephone system, and provide support in the Museum Store. They serve as knowledgeable ambassadors of the Museum and help foster a positive and welcoming environment for all visitors.

Essential duties include:

• Greeting and assisting Museum visitors in a friendly and professional manner.


• Selling tickets and assisting with admissions.


• Assisting customers in the Museum Store.


• Answering and directing calls through the Museum's multi-line phone system.


• Providing information and directions to visitors.


• Handling cash and point-of-sale transactions.


• Maintaining a welcoming and positive environment for Museum visitors.


• Performing other visitor service duties as needed.

This is a part-time, time-limited OPS position with a minimum one-year commitment preferred. 15-20 hours per week shifts are Monday-Saturday 9:00am-5:30pm and Sunday 10:00am-5:30 p.m., Weekend and Weekday availability are required. Training is anticipated to begin in late October 2026.

Expected Salary: $17.00 per hour

Required Qualifications:

• High school diploma or GED.


• Strong customer service and communication skills.


• Ability to work a flexible schedule, including weekdays, weekends and holidays.


• Ability to work effectively in a fast-paced environment and interact positively with a diverse range of visitors.


• Positive and welcoming attitude.


• Ability to multitask and work effectively in a fast-paced environment.

Preferred:

• Experience with point-of-sale (POS) systems.


• Cash-handling experience.


• Previous customer service experience.


• Strong Interest in or knowledge of the natural world.

Health Assessment Required: No

Applications Close: 08 September 2026

Our Commitment

The University of Florida is an Equal Employment Opportunity Employer.

Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392-2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.