OPS INTERVIEWING CLERK - 64963045

State of Florida; Starke (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(a) plan

Group insurance

Workers’ compensation

Unemployment benefits

Deferred compensation

Employee assistance program

Job summary

Florida Department of Health in Starke, FL is seeking an OPS Interviewing Clerk to provide administrative support for clinical functions and assist with billing for public health programs.

The role includes interviewing clients to determine economic eligibility for enrollment in primary care programs, using FMMIS to verify Medicaid status, handling front desk duties, and preparing charts and records for clinics.

Qualifications

• Experience with multi-line phone systems.
• Front desk duties including registering patients and scheduling appointments.
• Strong customer service experience.
• Ability to multitask in a busy clinical environment.

Responsibilities

• Provide administrative support for clinical functions and assist with billing.
• Interview clients to determine economic eligibility for enrollment in health programs.
• Process enrollment of clients per county health department procedures and verify Medicaid status using FMMIS and other systems.
• Answer telephone and schedule patient appointments for clinic services.
• Prepare charts, request medical records, scan and enter service data, and maintain current records.

Skills

Multi-line phone systems

Front desk duties

Customer service

Multitasking

Job description

Requisition No: 886454

Agency: Department of Health

Working Title: OPS INTERVIEWING CLERK - 64963045

Pay Plan: Temp

Position Number: 64963045

Salary: $15.75 hourly

Posting Closing Date: 11/04/2026

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities

This position provides administrative support for clinical functions and will assist with billing functions at the Bradford County Health Department. Interviews clients to determine economic eligibility for enrollment in the county health department primary care program, family planning and other health department programs. This position processes enrollment of clients as specified by the county health department procedures. Use of the FMMIS system to verify Medicaid benefit status as well as other electronic verification systems is an integral aspect of the enrollment process. Answers the telephone and makes appointments for patients for all clinic services. Prepares charts for clinics including compiling charts, requesting medical records, scanning and entering services for all records after services have been completed. Ensures medical records are current with all information and assists with the purging of files of inactive clients. Determines financial responsibilities of clients based upon services received and payment status of client; collects fees for services rendered and provides receipts to clients. Processes credit card payments and required daily reports.

Required Knowledge, Skills, And Abilities

This position requires that the candidate have experience with multi-line phone systems. Have knowledge and expertise with front desk duties such as, but not limited to: registering patients, making and confirming appointments, collecting and scanning patient documents. Have strong experience in customer service (including addressing client concerns, helping dissatisfied clients, facilitating communication between clients and staff members).

Qualifications

Minimum- Strong customer service skills, Ability to multitask, experience with multi-line phone systems, expertise with front desk duties.

Mission

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccounability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Starke, Florida

Benefits

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.