OPS Front Desk Clerk

State of Florida; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(a) FICA Alternative Plan (state)

State group insurance

Workers’ Compensation

Unemployment compensation

Deferred compensation

Employee assistance program

Job summary

Florida Department of Health in Florida seeks an OPS Front Desk Clerk to ensure courteous telephone service, greet clients, and schedule clinic appointments. The role handles eligibility paperwork, cash handling, and posting to HMS, under the supervision of the Deputy Registrar in Jefferson County.

Responsibilities include assisting with Vital Statistics, managing records, and ensuring compliance with Florida statutes. A Bachelor’s degree is preferred.

Qualifications

• Experience working with patients via telephone and face to face.
• Experience scheduling appointments electronically.
• Experience with Microsoft Office programs.

Responsibilities

• Answer phones promptly and courteously; greet and assist clients.
• Schedule clinic appointments and manage patient records.
• Process vouchers and remittance advice; record in HMS and client accounts.

Skills

Customer service

Phone etiquette

Communication skills

Time management

Detail oriented

Team player

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Your Specific Responsibilities

Promotes good customer service assuring that telephones are answered promptly and courteously, assures that customers are treated with respect. Adheres to standard operating procedures and assures they are followed properly. Greets and assists all clients seeking services at the County Health Department (CHD). Schedules appointments for all clinics. Receives, reviews and updates eligibility information and necessary paperwork/records for patients to be seen by provider. Cashiers for clinic, Vital Statistics and Environmental Health. Assures vouchers and remittance advice are scanned and reported to Volusia County Health Department (VCHD) daily for the purpose of recording in the Health Management System (HMS) and posting to client accounts. Ensures cash receipts and other instruments of value are appropriately safeguarded and all accountability and recording procedures are adhered to at all times. Reviews clinic services in HMS and bills accordingly.

Requisition No: 884626
Agency: Department of Health
Working Title: OPS Front Desk Clerk
Pay Plan: Temp
Position Number: 64856276
Salary: $17 per hour
Posting Closing Date: 11/15/2026

Total Compensation Estimator Tool

Your Specific Responsibilities

Promotes good customer service assuring that telephones are answered promptly and courteously, assures that customers are treated with respect. Adheres to standard operating procedures and assures they are followed properly. Greets and assists all clients seeking services at the County Health Department (CHD). Schedules appointments for all clinics. Receives, reviews and updates eligibility information and necessary paperwork/records for patients to be seen by provider. Cashiers for clinic, Vital Statistics and Environmental Health. Assures vouchers and remittance advice are scanned and reported to Volusia County Health Department (VCHD) daily for the purpose of recording in the Health Management System (HMS) and posting to client accounts. Ensures cash receipts and other instruments of value are appropriately safeguarded and all accountability and recording procedures are adhered to at all times. Reviews clinic services in HMS and bills accordingly.
Serves as Deputy Registrar and assures that all Florida Statutes and Administrative Codes pertaining to Vital Statistics are followed. Ensures that the “doc sequence" is entered correctly for the E-vitals system. Works directly under the Chief Deputy Registrar in this program.
Maintains and processes record requests under direction of Privacy Officer. Assists Records Management Liaison Officer (RMLO) with records management and purging and destruction of records.
Checks the treasury daily and maintains coding for credit card transactions, Electronic Funds Transfer (EFT) and daily deposit transactions in a timely manner.
Performs related work as required, to include covering for Madison front desk as needed. Participates in Quality Improvement activities.

Required Knowledge, Skills, And Abilities

• Knowledge of computer programs and software to enhance the productivity of CHD programs
• Knowledge of administrative and clerical procedures and systems
• Ability to work independently and as a team
• Ability to handle multiple tasks at once; must be organized and detail oriented
• Ability to communicate effectively and deal with the public professionally while providing excellent customer service
• Must have strong communication skills (oral and written)
• Must have strong time management skills
• Must have solid technical skills
• Must be flexible and a team player
• Must have problem solving skills and be self-motivated

Qualifications

• Experience working with patients via telephone and face to face
• Experience scheduling appointments electronically
• Experience with Microsoft Office programs

Preferred Qualifications

• Bachelor’s Degree

Where You Will Work

Jefferson County

Mission

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Benefits

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.