OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64913664

Florida; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

State employee benefits (health, 401a,

Workers’ Compensation

Unemployment benefits

Job summary

Florida Department of Health seeks an OPS Human Services Program Consultant II to conduct disease intervention interviews, cluster investigations, and partner notification in a clinical setting. You will educate patients on infections, develop referral plans, and coordinate with HIV care providers within the community.

The role emphasizes data collection, reporting, and collaboration with DIS and clinical staff to improve prevention and intervention strategies.

Qualifications

• Minimum experience in case management or public health investigations.
• Ability to work collaboratively with clinical staff, Disease Intervention Specialists (DIS), and external partners.
• Bilingual English/Spanish or English/Creole preferred.
• Experience with data collection and reporting in public health surveillance.

Responsibilities

• Conduct interviews and re-interviews of STD patients to educate, refer, and educate partners.
• Coordinate with HIV testing linkage to care and providers in the community.
• Perform data entry and maintain accurate case records and dashboards.

Skills

Public health investigations

Interviewing

Case management

Communication

Bilingual (English/Spanish)

Data collection & reporting

Microsoft Office

Driver's license

Education

Bachelor's degree in Public Health or related field

Tools

STARS system

Access database

MS Office Suite

Job description

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OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64913664

Date: Oct 19, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885355

Agency: Department of Health

Working Title: OPS HUMAN SERVICES PROGRAM CONSULTANT II - 64913664

The incumbent in this position performs highly independent work as an imbedded Disease Intervention Specialist in a clinical setting, investigating the distribution and determinants of disease prevalence in populations to determine and describe means of detection, prevention, intervention and control of health problems. This is work in a clinical environment conducting original interviews, re-interview and cluster interview as needed. Serving as the clinician point of contact for DIS operations. Incumbent will be responsible for assisting personnel in the timely and efficient processing of patients and communicating needs and findings to appropriate staff. Incumbent will report directly to the STD/HIV Frontline Supervisor.

Coordinates and conducts timely personal interviews and re-interviews of patients infected with a Sexually Transmitted Disease (STD) in a clinical setting for: (1) educating patients regarding their infections and appropriate medical care; (2) developing plans to locate and refer their sex and needle sharing partners and others at risk for infection to a medical facility for examination and appropriate treatment. Performs cluster interviews on persons determined to be potential information sources for known cases.

Educate, and counsel high risk Men having sex with Men (MSM) and others at risk individual about Pre-Exposure Prophylaxis (PreP). Link at risk individuals to PreP services in the community. Conducts educational presentations and in-service training as needed/required. Link newly identified HIV patients and previous positive returning to care to Test & Treat Providers in the community. Adhere to the locally established T&T procedures. Collaborate and coordinate with HIV testing linkage to care and patient care staff. Works with community-based organizations in screening events.

Performs case management activities as directed in the process of discovering and/or identifying infected individuals. These activities will include but are not limited to: work prioritization and records documentation and management, clustering, HIV pre- and post-test counseling, visual case analysis and epidemiological techniques, data entry and/or other related activities. Utilizes STARS to ensure Linkage to care (LTC) and STD cases are entered in accurately and timely.

Conducts internet Partner Services using the internet and select mobile dating applications to notify persons exposed to, or at-risk for STD’s, including HlV. All partner notification activities will be carried out within established communication parameters as outlined in the Internal Operating Policy (LOP) 360-19- 17, Sexually Transmitted Diseases (STO) and HIV partner Notification via Mobile Dating Applications.

Conducts internet Partner Services using the internet and select mobile dating applications to notify people exposed to, or at-risk for STD’s, including HlV. All partner notification activities will be carried out within established communication parameters as outlined in the Internal Operating Policy (LOP) 360-19- 17, Sexually Transmitted Diseases (STO) and HIV partner Notification via Mobile Dating Applications. Possess a valid driver’s license, and vehicle.

Assists supervisor in the completion of monthly team statistical data, maintenance of logs & files. Incumbent is expected to cooperate with supervisory staff in allowing quality assurance reviews as needed in a clinical setting.

Provides supports services not considered routine or expected duties that facilitate STD control efforts and Emergency Operations functions required of the incumbent will include but are not limited to; Special Needs Shelter, Red Cross shelter, and other related work as required. Collection of specimens by venipuncture, oral swabbing and/or urine-based techniques. Perform other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, both verbally and in writing and through empathic listening and to elicit information as appropriate to the needs of the audience.
• Possess a valid driver’s license, and vehicle.
• Ability to listen to and understand information and ideas presented through spoken words and sentences. Asking questions as appropriate.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Ability to persuade others to change their minds or behavior.
• Ability to plan, organize and coordinate work activities.
• Ability to operate commonly used office equipment such as computers, printers, fax machine and paper shredders.
• Ability to use Microsoft Office products (Outlook, Excel, Word, PowerPoint, knowledge of Access database software is a plus).
• Knowledge of business and management principles involved in strategic planning
• Ability to multi-task and handle face-to-face public interactions
• Ability to educate patients

Qualifications:

Minimum - Experience in case management, medical record review, or public health investigations. Ability to work collaboratively with clinical staff, Disease Intervention Specialists (DIS), and external partners.

Preferred - Incumbent in this position is preferred to be bilingual in English and Spanish or English/Creole. Familiarity with case investigation worksheets, case review tools, and public health surveillance systems. Experience collaborating with clinicians on desensitization protocols or similar clinical processes.

Where You Will Work :

1350 NW 14th Street Miami FL 33125

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.