OPS HUMAN SERVICES ANALYST - 64952378

Florida; Clearwater (FL); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Florida Department of Health in Clearwater is seeking an OPS Human Services Analyst to support the Street Medicine initiative and Mobile Medical Unit. This field-based role engages unsheltered clients, assists with eligibility applications, and schedules appointments in a hands-on community setting.

You will work with multiple health IT systems, maintain client confidentiality, and coordinate with clinic staff to maximize walk-in opportunities and service delivery.

Qualifications

• Experience in a medical clinic environment.
• Florida Driver’s License with daily access to transportation.
• Three+ years of customer service experience.
• Three+ years of data entry experience.

Responsabilités

• Serve as driver and clerk for Street Medicine and MMU with daily setup/breakdown.
• Engage clients, assist with eligibility forms, and schedule appointments.
• Enter and verify data against source documents and maintain records.
• Maintain client confidentiality per Florida statutes.
• Communicate MMU status and schedule changes with sites.

Connaissances

Organization

Interpersonal skills

Data entry

Customer service

Communication

Outils

athenaOne

NextGen

Carescope

maxRTE

Eaglesoft

HMS

Description du poste

Requisition No: 880043

Agency: Department of Health

Working Title: OPS HUMAN SERVICES ANALYST - 64952378

Pay Plan: Temp

Position Number: 64952378

Salary: $25.00 hourly

Posting Closing Date: 10/22/2026

Total Compensation Estimator Tool

OPS HUMAN SERVICES ANALYST

Open Competitive

Your Specific Responsibilities

The Human Services Analyst will provide clerical assistance to the unsheltered homeless where they reside as part of a street medicine initiative and the Mobile Medical Unit of the Health Care for the Homeless Program. The incumbent will be responsible for engaging potential clients, helping with eligibility applications, organizing clients on a first-come first-serve basis, entering data in databases and excel spreadsheets, scheduling appointments and driving the mobile unit. The work is field-based and will go out into the community to engage with the homeless population.

OPS Human Services Analyst

• Serves as the second driver and clerk of both the Street Medicine vehicle and Mobile Medical Unit vehicle, ensuring timely arrival at scheduled locations daily. Responsible for daily set up and break down, fueling, and ensuring cleaning of the vehicles. Responsible for emptying the waste tank of the MMU. Notifies supervisor of any needed repairs and/or maintenance of the MMU. Notifies supervisor of needed supplies for the MMU. Communicates regarding schedule changes of the MMU. Communicates regarding any incidents on or involving the MMU. Maintains a strong working relationship with MMU service sites, keeps sites and staff informed of the MMU availability, and ensures signs are posted at sites to maximize walk in opportunities.
• Uses multiple computer applications to perform duties and keeps technical skills currents which includes athenaOne, NextGen, Carescope, maxRTE, Eaglesoft, and HMS.
• Assists clients with eligibility and preparation of forms.
• Interviews and determines financial eligibility for services based on established criteria for new and established clients.
• Confirms and updates client demographics
• Registers and checks in clients
• Photocopies, copies, and/or scans records and other documents
• Verifies all data entered against source documents
• Monitors daily clinic schedule and communicates with clinic staff
• Maintains client confidentiality in accordance with Florida statutes
• Demonstrates good interpersonal communication skills via in-person and/or telephone encounters
• Answers all telephone calls courteously and promptly with accurate information
• Completes daily engagement of unsheltered patients in the community and clinic setting.
• Assists patients with obtaining community supports and resources as needed.
• Perform other related duties as assigned including emergency duty

Required Knowledge, Skills, And Abilities

• Ability to plan, organize and coordinate work assignments.
• Ability to establish and maintain working relationships with others.
• Ability to type and/or in a keyboard control data input device, adding machine and utilize other office equipment.
• Ability to follow instructions.
• Skill in working effectively with the public.
• Knowledge of computer systems.
• Ability to communicate effectively both verbally and in writing.
• Have dependable transportation.

Qualifications

Minimum

• Experience working in a medical clinic environment, including knowledge of medical terminology
• Current valid Florida Driver’s License with daily access to private transportation
• Three or more years of customer service experience
• Three or more years of data entry experience

Preferred

• Three or more years of experience determining financial eligibility for services
• Experience working with the homeless population
• Experience providing services in an outreach setting
• Experience driving and maintaining a business vehicle
• Current avtive and valid CDL Class B License

Mission

Florida Department of Health Mission, Vision, and Values:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision

To be the Healthiest State in the Nation.

Values

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work

Bayside Health Clinic: 14808 49th Street N. Clearwater, FL 33762 (Field Based)

Benefits

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .

Please Be Advised

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.