Ops Excellence Analyst: Process Improvement & Automation

Msig USA; Warren, New Jersey, United States, Northern America, Americas; Hybrid; USD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Healthcare and Retirement Benefits

Comprehensive medical, dental, and vis

401(k) with generous employer match

Wellness incentive program

AD&D insurance

Flexible spending programs

Short-term and long-term disability

Paid time off program

Paid parental leave

Tuition reimbursement program

Personal insurance discounts

Zusammenfassung

MSIG USA is seeking an Operations Excellence Analyst to drive business-led process improvement and automation initiatives across insurance operations. You will document current and future state processes, analyze performance metrics, and define use-cases for Copilot solutions.

The role collaborates with Operations, Underwriting, and Technology to ensure compliant, efficient workflows with strong governance.

Qualifikationen

• Bachelor's degree in Business, Finance, Operations, Information Systems, or a related field.
• 1–4 years of experience in operations, process improvement, analytics, or consulting.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with process mapping and documentation techniques (SIPOC, swim lanes, RACI).
• Proficiency in Excel; exposure to Power BI, Tableau, or similar tools preferred.
• Interest in automation and AI-enabled operational solutions from a business perspective.
• Strong written and verbal communication skills.

Aufgaben

• Document end-to-end operational processes using SIPOC, swim lanes, and RACI methodologies.
• Define current-state and future-state business workflows, decision points, and exception handling.
• Identify inefficiencies, rework drivers, control gaps, and handoff risks.
• Maintain process documentation and ensure accuracy, consistency, and version control.
• Analyze operational metrics including cycle time, backlog, aging, error rates, and SLA performance.
• Prepare reports, dashboards, and insights for Operations and leadership.
• Support root-cause analysis and quantify operational and financial impacts.
• Track and report benefits realization from process improvement and automation initiatives.
• Define business use cases for automation and Copilot solutions, including tasks, workflows, business rules, and success criteria.
• Document required inputs, expected outputs, exception scenarios, and human-in-the-loop controls.
• Support business acceptance testing and validation of delivered solutions.
• Partner with Technology and Automation teams to ensure solutions align with defined business requirements and governance standards.
• Support Lean and continuous improvement initiatives across operations.
• Assist in the development and maintenance of SOPs, job aids, and training materials.
• Support change impact assessments and operational readiness activities.
• Participate in pilots and proof-of-concept initiatives.
• Document business controls and operational evidence requirements.
• Support audit, risk, and compliance remediation tracking.
• Ensure process changes align with regulatory, governance, and data usage standards.

Kenntnisse

Analytical thinking

Process mapping

Data analysis

Excel

Communication

Automation interest

Ausbildung

Bachelor's degree

Tools

Power BI

Tableau

Jobbeschreibung

MSIG USA is seeking an Operations Excellence Analyst to drive business-led process improvement and automation initiatives across insurance operations. You will document current and future state processes, analyze performance metrics, and define use-cases for Copilot solutions.

The role collaborates with Operations, Underwriting, and Technology to ensure compliant, efficient workflows with strong governance.