Automation & Process Improvement Analyst

MSIG USA; New Jersey; On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with employer match

Job summary

MSIG USA is seeking an Operations Excellence Analyst in New Jersey to lead process documentation, data analysis, and automation planning for insurance operations. You will map current and future workflows, identify bottlenecks, and define business rules to support compliant solution delivery.

The role emphasizes collaboration with Operations, Underwriting, and Technology to deliver measurable efficiency gains, while maintaining governance and change readiness across the organization.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related field.
• 1–4 years of experience in operations, process improvement, analytics, or consulting.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with process mapping and documentation techniques (SIPOC, swim lanes, RACI).
• Proficiency in Excel; exposure to Power BI, Tableau, or similar tools preferred.
• Interest in automation and AI-enabled operational solutions from a business perspective.
• Strong written and verbal communication skills.

Responsibilities

• Document end-to-end operational processes using SIPOC, swim lanes, and RACI methodologies.
• Define current-state and future-state business workflows, decision points, and exception handling.
• Identify inefficiencies, rework drivers, control gaps, and handoff risks.
• Maintain process documentation and ensure accuracy, consistency, and version control.
• Analyze operational metrics including cycle time, backlog, aging, error rates, and SLA performance.
• Prepare reports, dashboards, and insights for Operations and leadership.
• Support root-cause analysis and quantify operational and financial impacts.
• Track and report benefits realization from process improvement and automation initiatives.
• Define business use cases for automation and Copilot solutions, including tasks, workflows, business rules, and success criteria.
• Document required inputs, expected outputs, exception scenarios, and human-in-the-loop controls.
• Support business acceptance testing and validation of delivered solutions.
• Partner with Technology and Automation teams to ensure solutions align with defined business requirements and governance standards.
• Support Lean and continuous improvement initiatives across operations.
• Assist in the development and maintenance of SOPs, job aids, and training materials.
• Support change impact assessments and operational readiness activities.
• Participate in pilots and proof-of-concept initiatives.
• Document business controls and operational evidence requirements.
• Support audit, risk, and compliance remediation tracking.
• Ensure process changes align with regulatory, governance, and data usage standards.

Skills

SIPOC

Swim lanes

RACI

Excel

Power BI

Tableau

Analytics

Problem-solving

Education

Bachelor’s degree in Business/Finance/Operations/Information Systems

Tools

Power BI

Tableau

Job description

MSIG USA is seeking an Operations Excellence Analyst in New Jersey to lead process documentation, data analysis, and automation planning for insurance operations. You will map current and future workflows, identify bottlenecks, and define business rules to support compliant solution delivery.

The role emphasizes collaboration with Operations, Underwriting, and Technology to deliver measurable efficiency gains, while maintaining governance and change readiness across the organization.