Ops Coordinator/EE-3

FedEx; Winston-Salem (NC); Presencial; USD 32.000 - 47.000; Jornada completa

Descripción de la vacante

Federal Express Corporation in Winston-Salem, NC seeks an Ops Coordinator to coordinate operations within the service area, oversee check ride functions, and lead staff while providing training and mentoring to new and current employees.

The role requires six months in pickup/delivery, administrative support, training, or customer service, and strong English communication. Pay ranges from 23.52 to 33.84 USD hourly; EEO employer with accommodations available during application process.

Formación

• High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.
• Six months pickup and delivery operations, administrative support, training, or customer service experience required.
• Ability to read and speak English sufficiently to understand traffic signs and communicate with traffic safety officials as per FMCSA guidance.

Responsabilidades

• Coordinate operations within the service area including performance of the check ride function and direct work activities.
• Lead employees, provide training, coaching and mentoring to new and current staff.
• Perform administrative functions as required or directed, subject to management approval.

Conocimientos

Customer service

Team leadership

Coaching

Educación

High school diploma or GED

Bachelor’s degree in Business/Logistics

Herramientas

FedEx computer system

Microsoft Office

Web-based applications

Descripción del empleo

Coordinates operations within the service area including performance of the check ride function, direct work activities and lead employees, provide training, coaching and mentoring to new and current employees. Perform associated administrative functions as required or directed, subject to approval of management. Performs other duties as assigned.

Minimum Education

High school diploma or GED required; Bachelor’s degree in Business, Logistics or a related area preferred.

Minimum Experience

Six months pick-up and delivery operations, administrative support, training, or customer service experience required. Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.

Knowledge, Skills and Abilities

Customer service skills necessary to respond to requests and issues effectively and professionally. Ability to work in a fast-paced team environment with changing tasks and priorities. High level of accuracy and attention to detail. Leadership ability to direct and engage employees in the operation. Coaching and training skills necessary to teach courier methods and driving safety. Software skills, including use of FedEx computer system, Microsoft Office software and web-based applications. Knowledge of concepts, practices, procedures, methods and transportation regulations used in Pickup and Delivery (P&D) and Linehaul field operations, including Department of Transportation (DOT) regulations. Must meet qualifications as outlined in section 391 of the Federal Motor Carrier safety regulations. Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety-sensitive position. Medical exam required. Ability to work in a constant state of alertness and in a safe manner.

Note: Job duties and KSAs were modified to meet the expected requirements for the Ops Coordinator in the Employee model location resulting from Network 2.0 transitions.

Preferred Qualifications

Pay Transparency

Pay: 23.52 - 33.84 USD Hourly

Additional Details

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)