Ops CI Lead: Site-Level Continuous Improvement

Doist; Pittston (Luzerne County); On-site; USD 140,000 - 180,000; Full time

Job summary

ShipMonk is building an Operations Continuous Improvement function to systematically identify and close performance gaps across its fulfillment network. As Senior Manager, Operations Continuous Improvement, you will lead CI as a key partner to the site GM, establishing a roadmap, driving project cadences, and delivering measurable gains in cost, quality, and speed.

You will apply Lean/Six Sigma methodologies, set KPIs, and collaborate with the central Process Excellence team to ensure

Responsibilities

• Build & Lead Site-Level CI
• Develop and own the site's CI roadmap, ensuring that projects are executed on and validated, with clear timelines and accountability.
• Create visibility for Ops CI work across the organization- from the ops floor to the executive team- through a consistent cadence of reviews and change management.
• Drive Performance Improvement: Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
• Set and track KPIs for CI project outcomes- cost savings, throughput and speed improvements, quality- and report on progress to senior leadership.
• Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.
• Change Management & Culture Champion: a culture of continuous improvement across ShipMonk- making problem-solving accessible and habitual at every level of the organization.
• Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
• Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.
• Partner with Central Process Excellence: Serve as the primary interface between the CI function and the Process Excellence (PE) team, ensuring CI project outcomes are reflected in updated process documentation and governance.
• Feed the PE team with real-world signals from the ops floor- highlighting where documented standards have drifted from practice, where gaps exist, and where new standards are needed.
• Data, Analytics, & Tooling: Use data to drive every stage of the CI lifecycle- from opportunity identification and sizing to solution design and impact measurement.
• Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.

Skills

Lean

Six Sigma

Data analytics

Project management

KPI tracking

Change management

Training & development

Job description

ShipMonk is building an Operations Continuous Improvement function to systematically identify and close performance gaps across its fulfillment network. As Senior Manager, Operations Continuous Improvement, you will lead CI as a key partner to the site GM, establishing a roadmap, driving project cadences, and delivering measurable gains in cost, quality, and speed.

You will apply Lean/Six Sigma methodologies, set KPIs, and collaborate with the central Process Excellence team to ensure