Sr. Manager, Operations Continuous Improvement

Shipmonk; Pittston (Luzerne County); On-site; USD 85,000 - 110,000; Full time

Job summary

Shipmonk is looking for a leader to build and drive continuous improvement initiatives across operations in Pittston, Luzerne County. You will be responsible for developing the CI roadmap, tracking KPIs, and ensuring sustainable changes for the organization.

The ideal candidate has a Bachelor's degree in a relevant field, at least 5 years of operational experience, and strong expertise in Lean or Six Sigma methodologies. This role provides an exciting opportunity to directly influence performance at a high-growth company.

Qualifications

• Minimum 5 years in operations, with at least 3 years in a leadership role.
• Demonstrated track record of CI functions with measurable impact.
• Strong analytical capabilities with large datasets.

Responsibilities

• Develop and own CI roadmap and validate projects.
• Apply structured problem-solving methodologies.
• Champion a culture of continuous improvement.

Skills

Lean methodologies

Six Sigma

Data analytics

Problem-solving

Communication

Education

Bachelor’s degree in Industrial Engineering or related field

Tools

Google Sheets

Excel

Metabase

Tableau

Job description

What You’ll Do:

Build & Lead Site-Level CI

• Develop and own the site’s CI roadmap, ensuring that projects are executed on and validated, with clear timelines and accountability.
• Create visibility for Ops CI work across the organization - from the ops floor to the executive team - through a consistent cadence of reviews and change management.

Drive Performance Improvement

• Apply structured problem-solving methodologies (Lean, Six Sigma, or equivalent) to diagnose root causes, design solutions, and implement changes that stick.
• Set and track KPIs for CI project outcomes - cost savings, throughput and speed improvements, quality - and report on progress to senior leadership.
• Partner with General Managers and functional leaders to identify and size improvement opportunities, and ensure operational buy-in for change implementation.

Change Management & Culture

• Champion a culture of continuous improvement across ShipMonk - making problem-solving accessible and habitual at every level of the organization.
• Design and deliver CI training and capability-building programs for operations leaders and frontline teams.
• Lead change management efforts for major CI initiatives, ensuring sustainable adoption rather than one-time fixes.

Partner with Central Process Excellence

• Serve as the primary interface between the CI function and the Process Excellence (PE) team, ensuring CI project outcomes are reflected in updated process documentation and governance.
• Feed the PE team with real-world signals from the ops floor - highlighting where documented standards have drifted from practice, where gaps exist, and where new standards are needed.

Data, Analytics, & Tooling

• Use data to drive every stage of the CI lifecycle - from opportunity identification and sizing to solution design and impact measurement.
• Partner with the Analytics team to develop insights that surface performance gaps and track improvement trends across facilities.

What You’ll Need:

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, Business, or a related field.
• Minimum of 5 years of experience in operations, with at least 3 years in a leadership role directly managing CI or operational improvement programs.
• Demonstrated track record of building CI functions or programs - not just participating in them - with measurable financial and operational impact.
• Deep proficiency in Lean and/or Six Sigma methodologies. Black Belt certification strongly preferred.
• Experience in e-commerce fulfillment, 3PL, distribution center, or high-volume logistics environments strongly preferred.
• Strong analytical capabilities - comfortable working with large operational datasets and translating data into insight and action using tools such as Google Sheets, Excel, Metabase, Tableau, or similar.
• Proven ability to influence without authority across a complex, multi-site, cross-functional organization.
• Exceptional communication and executive presence - able to present CI roadmaps and outcomes clearly to both operational and senior leadership audiences.

What Will Set You Apart

• Experience building and running a CI cadence & process from scratch in a high-growth, operationally complex environment.
• Familiarity with WMS and the ability to leverage system data directly in improvement work.
• Experience managing complex projects working cross-functionally with commercial, analytics, product development, and operations. Project types will include launching new merchants in building, process change roll outs, WMS systems improvements, etc.
• The ability to identify and execute high impact opportunities on the floor.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.