Ops 3PL Manager - DC Manager, BR Ops - FC Region 2

Amazon.com Inc.; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon is seeking a 3P DC Ops Manager based at our Distribution Center to oversee third-party partner services within the warehouse environment.

You will ensure compliance with the current service agreement, drive improvements in functionality and service levels, and lead 3P leaders to meet productivity goals and customer promises. Reporting to the 3P FC Sr Manager, you will champion cost-saving, safety, and operational excellence.

Qualifications

• Flexible schedule including weekends, nights, and holidays.
• Experience in people management.
• Bachelor's degree or equivalent.
• Proficient English communication with stakeholders at all levels.

Responsibilities

• Own and deliver the operational budget for the functional area, including safety, productivity, financial planning, labor planning, and goals for third-party fulfillment centers.
• Provide tactical-level and mid-term planning (3, 6, 12 months ahead), including forecasting and peak season prep.
• Drive continuous improvement projects with 3PL providers to optimize operations and productivity.
• Lead strategic initiatives with total building and network-wide impact.
• Leverage 3P Site Managers to solicit ideas and address operational challenges within the facility.
• Network with leaders to share process improvements and identify cost-saving opportunities.
• Establish clear objectives and metrics for safety, quality, productivity, and customer experience.
• Mentor and develop leaders and staff to build organizational capability.

Skills

People management

English communication

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an 3P DC Ops Manager to be based at our Distribution Center. The 3P DC Ops Manager will have complete responsibility for all services provided by third-party logistics partners within the warehouse environment.

Reporting directly to the 3P FC Sr Manager, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.

Key job responsibilities

Budget & Operational Management

• Own and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centers

Strategic Planning

• Provide tatical-level and medium-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparation

Continuous Improvement & Collaboration

• Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives
• Lead strategic initiatives with total building and network-wide impact
• Effectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facility

Cross-Network Collaboration

• Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost-saving opportunities

Performance Management

• Establish clear objectives and metrics for safety, quality, productivity, and customer experience
• Set expectations and goals for 3P leaders in accordance with contractual guidelines
• Measure performance, provide constructive feedback, and hold leaders accountable for results

Leadership Development

• Mentor and develop leaders and staff to build organizational capability and ensure long-term success

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in people management
• Bachelor's degree or equivalent
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.