Sr. Operations Manager

Amazon Inc.; Franklin (IN); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC seeks a Sr. Operations Manager to lead budgetary and people development goals across site operations.

You will coach and mentor a team of Operations and Area Managers, drive performance, and build leadership bench strength within the Fulfillment Center. Responsibilities include safety, quality, performance, and customer experience for either Inbound or Outbound operations; you will coordinate with HR, Finance, Facilities and IT to secure resources and support for major

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.
• Work flexible schedule including weekends, nights, and holidays.
• 7+ years direct management experience in manufacturing, production or distribution.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and Lean initiatives to meet business plan.
• Responsible for safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Sets and clarifies requirements for Operations and Area Managers; measures performance and provides feedback.
• Leverages staff by sourcing ideas and creating improvement plans; shares best practices across departments.

Skills

Performance metrics

Process improvement

Lean techniques

Staffing lifecycle

Hiring

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Job description

Job ID: 3137005 | Amazon.com Services LLC

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent
• Experience with performance metrics and process improvement and Lean techniques
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
• Work flexible schedule including weekends, nights, and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

Preferred Qualifications

• Master's degree or above in relevant field of operations
• Experience leading large contingent workforce programs
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Interest in long-term career development through assignments in multiple FCs across the nation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, IN, Franklin - 135,000.00 - 182,700.00 USD annually

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.