Sr. Operations Manager

Amazon; Charlton (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Amazon is seeking a Senior Operations Manager at the Charlton, MA Fulfillment Center to lead a large-scale operation, drive continuous improvement, and deliver exceptional customer service.

You will manage and mentor a team of Operations and Area Managers, own budgets and performance metrics, and partner with HR, Finance, Facilities, Safety and IT to optimize site-wide results.

Qualifications

• Bachelor's degree or equivalent; 2+ years of equivalent experience accepted
• Ability to work flexible hours including nights, weekends and holidays
• 7+ years direct management in manufacturing, production or distribution
• Experience with performance metrics, process improvement and Lean
• Experience with staffing lifecycle: interviewing, hiring, performance mgmt, promotions

Responsibilities

• Own the operation with accountability for budgetary performance and staffing
• Lead and develop leaders, coach and mentor a team of Operations and Area Managers
• Drive Lean initiatives, process innovations and quality programs
• Deliver a world-class customer experience with safety and quality standards
• Collaborate cross-functionally with HR, Finance, Facilities, Safety and IT
• Cultivate ideas and translate into actionable improvement plans
• Share best practices across departments and shifts

Skills

Bachelor's degree

Flexible hours

7+ years management

Lean process improvement

Staffing lifecycle

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Job ID: 3186008 | Amazon.com Services LLC - A57

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

What You'll Do

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.