Patient Services Representative-Eye

Carle Health; Champaign (IL); On-site; USD 24,342 - 39,440; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Carle Health in Champaign, Illinois, is seeking a Patient Service Representative to join their Eyecare team. This role emphasizes customer care and efficient clinic processes, providing support to a diverse team of Ophthalmologists and Optometrists.

Ideal candidates should possess an Associate's Degree in a related field and basic computer skills. The compensation ranges from $17.67 to $28.63 per hour based on experience and qualifications.

Qualifications

• Certifications required.
• Experience may substitute for formal education.
• Must complete mandatory insurance training and ongoing competency refreshers.

Responsibilities

• Coordinate patient check-in/out and scheduling.
• Manage incoming patient care requests via phone.
• Handle insurance verifications and prior authorizations.

Skills

Customer/patient focus

Effective communication

Basic computer skills

Proficient with insurance coverage rules

Education

Associate's Degree in a related field

Job description

Overview

Are you looking to join a team that embraces diversity and encourages collaboration to deliver exceptional patient care? You can become a vital member of our Eyecare team by demonstrating a customer/patient focus, effective communication, professionalism, self‑development, and teamwork. The Eye Department PSR team is a group of 13 highly motivated and supportive PSRs. Our PSRs support 7 Ophthalmologists + 5 Optometrists and work closely with a diverse mix of skillsets throughout the Eye department. On this team, you are guaranteed to learn, grow and feel welcome! Come join us today!

Qualifications

Certifications: . Education: Associate's Degree: Related Field; Experience In Lieu of Education, Work Experience: Basic computer skills

Responsibilities

• Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set‑up, phone calls.
• Competent in telephone system, takes and delivers messages to physicians, nurses and others.
• Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner.
• Distributes all messages according to practice communication standards.
• Serves as a role model by conducting self in a responsible, professional manner.
• Manage all incoming patient care requests related to in‑basket activities, referrals, work queue activity, and incoming telephone calls.
• Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
• Successful completion of mandatory insurance training and ongoing competency refreshers.
• Competent to initiate and secure prior authorizations as needed.

Compensation and Benefits

The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered to a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization. | For more information: [e-mail].