Ophthalmic Technician

Pearle-Vision; Pittsburgh (Allegheny County); On-site; USD 34,000 - 48,000; Full time

Job summary

Pearle Vision in Pittsburgh seeks an Ophthalmic Technician / Medical Office Administrator to support the managing optometrist in clinical and admin duties. You will interact with patients, perform tests, and handle medical billing and records to ensure a smooth patient experience.

Responsibilities span clinical exams, insurance verification, scheduling, and eyewear fitting. Strong communication and PC skills are essential, with a drive for accuracy and service.

Qualifications

• Enthusiastic and concise communication to meet customer expectations.
• Ability to manage priorities with adaptability and follow-up.
• Experience using personal computers and office software.
• Retail customer service experience preferred.
• Valid state driver's license and insurance coverage as applicable.

Responsibilities

• Take patient medical histories and prepare for examinations.
• Administer tests and assist doctors during exams.
• Assist with selecting glasses and contact lens supply.
• Greet patients, answer phones, and manage scheduling.
• Update electronic medical records and verify insurance.
• Process insurance claims and perform medical billing tasks.
• Manage accounts receivable/payable and basic bookkeeping.
• Sell glasses and contact lens supplies to patients.

Skills

Effective communication

Prioritization & adaptability

PC proficiency

Customer service

Education

High school diploma or equivalent

1-2 years in a retail setting

Certifications may be required

Tools

Electronic Medical Records

Job description

The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management.

JOB TITLE: Ophthalmic Technician / Medical Office Administrator

REPORTS TO: Store General Manager

FLSA STATUS: Hourly; Non-Exempt

POSITION PURPOSE:

The major responsibility of the Ophthalmic Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction.

OPHTHALMIC TECHNICIAN

The Ophthalmic Technician plays a key role in the optometric practice. Their duties include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports and medical testing.

An Ophthalmic Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Clinical Duties

• Taking patient medical histories
• Preparing patients for examinations
• Administering tests that include measuring eye pressure, visual acuity, operating equipment during the exam
• Assisting doctors during the entire examinations
• Assist with ordering glasses and contact lens supply

Administrative Job Duties

• Greeting and directing patients
• Answering telephones
• Updating and maintaining Electronic Medical Records
• Obtaining insurance verification and authorization
• Adjust scheduling for priority patients
• Scheduling appointments
• Processing insurance claim forms
• Patient and insurance billing
• Optometric medical billing and coding
• Vision insurance billing and coding
• Accounts receivable and accounts payable
• Bookkeeping
• Selling glasses and contact lens supplies

*Some Clinical Skills can be learned on the job. Experience with clinical skills is required to apply.

TRAVEL REQUIREMENTS:

• None required.

QUALIFICATIONS: Experience, Competencies and Education

• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships.
• Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
• Experience with personal computers preferred.
• Valid State Driver’s License and State Minimum Insurance coverage.

• High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting. Certifications my be required.