Ophthalmic Lead Technician

Rochester Regional Health; City of Rochester (NY); On-site; USD 33,000 - 44,000; Full time

Job summary

Rochester Regional Health in Rochester, NY is seeking an Ophthalmic Lead Technician to support the Optical department. You will assist physicians, perform essential tests, manage patient flow, and lead daily operations including room scheduling and training.

The role requires JCAHPO-certified ophthalmic assistant with 3–5 years of experience, strong communication and computer skills, and the ability to supervise staff and coordinate surgeries with the office team.

Qualifications

• Successful completion of JCAHPO ophthalmic assistant certification required.
• 3-5 years of experience preferred, or a combination of education and management/leadership experience will be considered.
• Certified Ophthalmic Assistant

Responsibilities

• Promptly and professionally assists the doctor in patient care.
• Performs technical workups, patient interviews, and special testing.
• Demonstrates working knowledge of eye anatomy, disease, symptoms, and ocular meds.
• Communicates with patients regarding follow-up care, surgeries, procedures, changes in schedule, symptoms, surgery scheduling, etc.
• Maintains and cleans all equipment being used, reporting if not in working condition.
• Returns phone calls to patients and pharmacies.
• Assists in minor surgery.
• Maintains patient confidentiality.
• Efficiently and accurately interviews patients and documents histories.
• When required, accurately performs refraction, lensometry, keratometry, tonometry, visual fields, Amsler grid testing, muscle testing, and pupil examination.
• Utilizes proper eye drop technique and sterility.
• Understands and uses proper sterile technique.
• Utilizes proper universal precaution procedures.
• Understands characteristics of common anterior segment disorders and oculoplastic conditions.
• Understands and communicates well to patients about cataract surgery.
• Understands and follows procedures for surgical and procedural consents.
• Develops the daily room schedule for providers
• Schedules daily assignment of techs
• Supervises techs
• Responsible for medication and supply ordering
• Provides ongoing training to techs
• Schedules surgeries for attending providers in conjunction with their office staff (support of the residency program)
• Monitors and completes competencies for tech staff
• Is a proactive member of the TJC readiness team
• Troubleshoots equipment issues
• Contacts vendors for assistance as required
• Participates in the evaluation of techs
• Maintains certification.
• Performs other duties as assigned.

Job description

Job Title: Ophthalmic Lead Technician

Location: Riedman Health Center - 1455 East Ridge Road

Department: Optical

Hours Per Week: Full-time

Schedule: Monday through Friday 8a-5p

Summary

Position requires a sound understanding of ophthalmic practice and patient care, knowledge of ophthalmologic instrumentation and testing equipment, including proper care and use. Ability to communicate with patients, co-workers, and supervisor is critical. Must be willing to help in all areas and understand the need for efficient use of time. Responsible for daily patient care and flow; managing the morning huddle (providing structure and assignments for the day, overview of the previous day, including opportunities for improvement, and generating statistics).

Technician-specific

Key Responsibilities

• Promptly and professionally assists the doctor in patient care.
• Performs technical workups, patient interviews, and special testing.
• Demonstrates working knowledge of eye anatomy, disease, symptoms, and ocular meds.
• Communicates with patients regarding follow-up care, surgeries, procedures, changes in schedule, symptoms, surgery scheduling, etc.
• Maintains and cleans all equipment being used, reporting if not in working condition.
• Returns phone calls to patients and pharmacies.
• Assists in minor surgery.
• Maintains patient confidentiality.
• Efficiently and accurately interviews patients and documents histories.
• When required, accurately performs refraction, lensometry, keratometry, tonometry, visual fields, Amsler grid testing, muscle testing, and pupil examination.
• Utilizes proper eye drop technique and sterility.
• Understands and uses proper sterile technique.
• Utilizes proper universal precaution procedures.
• Understands characteristics of common anterior segment disorders and oculoplastic conditions.
• Understands and communicates well to patients about cataract surgery.
• Understands and follows procedures for surgical and procedural consents.

Lead Technician

• Develops the daily room schedule for providers
• Schedules daily assignment of techs
• Supervises techs
• Responsible for medication and supply ordering
• Provides ongoing training to techs
• Schedules surgeries for attending providers in conjunction with their office staff (support of the residency program)
• Monitors and completes competencies for tech staff
• Is a proactive member of the TJC readiness team
• Troubleshoots equipment issues
• Contacts vendors for assistance as required
• Participates in the evaluation of techs
• Maintains certification.
• Performs other duties as assigned.

Preferred Qualifications

• Strong analytical, computer, and communication skills desired

Required Qualifications

• Successful completion of JCAHPO ophthalmic assistant certification required.
• 3-5 years of experience preferred, or a combination of education and management/leadership experience will be considered.

Required Licensure/Certification Skills

• Certified Ophthalmic Assistant

Education

LICENSES / CERTIFICATIONS

Physical Requirements

Light - Clinical - Light clinical roles involve frequent standing and walking, with occasional lifting of light objects (≤20 lbs.) and routine reaching, grasping, and fine manipulation for tasks such as patient care, laboratory work, or specimen processing. Staff rely on strong visual and auditory acuity to accurately observe specimens, read instrumentation, monitor patients, respond to alarms, and communicate effectively with care teams. Cognitive demands include multitasking, prioritizing clinical and laboratory workflows, and coordinating with interdisciplinary teams. Emotional resilience is necessary due to frequent interruptions, shifting priorities, and the need for precise and compassionate interaction with patients and colleagues. Environmental exposures may include infectious materials, biological specimens, cleaning agents, sharps, chemical reagents, and wet surfaces. PPE use, TB testing, and schedule flexibility are commonly required.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$24.00 - $32.00

City

Rochester

Postal Code

14621

Equal Opportunity Employer

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.