Ophthalmic Customer Service Specialist & Product Expert

Luxottica; Youngstown (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica in the Cleveland/Youngstown region is seeking a Customer Service Coordinator for Classic Optical Laboratories to support customers, contracts and health plans. You will respond to inquiries, manage order status, and relay claim denials to providers, while ensuring timely updates.

As a product specialist for lens styles and options, you will assist onboarding of new Customer Service Representatives and record received products in the system.

Qualifications

• High School diploma or equivalent.
• 2-3 years’ previous related experience and/or training.
• Experience answering phone calls and processing orders is a plus.

Responsibilities

• Acting as lead person for designated health plans, contracts and customers.
• Answering phone calls regarding order status.
• Communicating claim denials to providers via mail, email or fax.
• Monitoring delayed orders and communicating updates to providers.
• Reviewing prior authorization requests.
• Responding to all inquiries beyond the scope of order status and denial reasons.
• Assisting Group Leads with onboarding new Customer Service Representatives.
• Serving as product specialist regarding lens styles, materials, options and types; Acting as go-to for product-related questions in absence of a Group Lead.
• Unboxing products, including frame inspections and recording received products into system.

Skills

Customer service

Communication

Product knowledge

Phone handling

Education

High School diploma or equivalent

Job description

EssilorLuxottica in the Cleveland/Youngstown region is seeking a Customer Service Coordinator for Classic Optical Laboratories to support customers, contracts and health plans. You will respond to inquiries, manage order status, and relay claim denials to providers, while ensuring timely updates.

As a product specialist for lens styles and options, you will assist onboarding of new Customer Service Representatives and record received products in the system.