Corporate

Luxottica; Youngstown (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica in the Cleveland/Youngstown region is seeking a Customer Service Coordinator for Classic Optical Laboratories to support customers, contracts and health plans. You will respond to inquiries, manage order status, and relay claim denials to providers, while ensuring timely updates.

As a product specialist for lens styles and options, you will assist onboarding of new Customer Service Representatives and record received products in the system.

Qualifications

• High School diploma or equivalent.
• 2-3 years’ previous related experience and/or training.
• Experience answering phone calls and processing orders is a plus.

Responsibilities

• Acting as lead person for designated health plans, contracts and customers.
• Answering phone calls regarding order status.
• Communicating claim denials to providers via mail, email or fax.
• Monitoring delayed orders and communicating updates to providers.
• Reviewing prior authorization requests.
• Responding to all inquiries beyond the scope of order status and denial reasons.
• Assisting Group Leads with onboarding new Customer Service Representatives.
• Serving as product specialist regarding lens styles, materials, options and types; Acting as go-to for product-related questions in absence of a Group Lead.
• Unboxing products, including frame inspections and recording received products into system.

Skills

Customer service

Communication

Product knowledge

Phone handling

Education

High School diploma or equivalent

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

The Customer Service Coordinator for Classic Optical Laboratories reports to the Customer Service Manager. This individual will be responsible for responding to customer, contract and health plan inquiries. In this role, the Customer Service Coordinator will have a thorough understanding of plan and contract member benefits.

MAJOR DUTIES AND RESPONSIBILITIES

• Acting as lead person for designated health plans, contracts and customers
• Answering phone calls regarding order status
• Communicating claim denials to providers via mail, email or fax
• Monitoring delayed orders and communicating updates to providers
• Reviewing prior authorization requests
• Responding to all inquiries beyond the scope of order status and denial reasons
• Assisting Group Leads with onboarding new Customer Service Representatives
• Serving as a product specialist regarding lens styles, materials, options and types; Acting as go-to for product-related questions in absence of a Group Lead
• Unboxing products, including frame inspections and recording received products into system

BASIC QUALIFICATIONS

• High School diploma or equivalent
• 2-3 years’ previous related experience and/or training

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include:

• health care
• retirement savings
• paid time off/vacation
• various employee discounts

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Cleveland

Nearest Secondary Market: Youngstown

Job Segment: Ophthalmic, Social Media, Healthcare, Marketing