Ophelia Host PT

Hospitality Gs Inc; City of White Plains (NY); On-site; USD 36,000 - 42,000; Full time

Job summary

Hospitality Gs Inc in White Plains, NY is seeking a friendly Host/Hostess to warmly greet guests, assist with reservations, and seat guests to optimize flow and guest satisfaction.

You will explain the restaurant concept, relay messages to servers and bussers, input online orders, and help maintain pleasant dining room presentation. No prior restaurant experience required; on-the-job training provided; strong interpersonal and communication skills are essential.

Qualifications

• No prior restaurant experience required; on-the-job training will be provided.
• Must be a team player with strong organizational skills.
• Excellent verbal and telephone communication; grooming and presentation are important.

Responsibilities

• Greet guests warmly on arrival and assist with seating.
• Open front door for guests when appropriate and manage greeting flow.
• Record guest names and party size when immediate seating is limited.
• Provide guests with estimated waiting times while remaining courteous.
• Seat guests per preferences and balance guest flow across stations.
• Offer menus and inform guests of their server’s name upon seating.
• Relay messages to servers and bussers as needed and maintain supplies at host stand.
• Input online orders into the POS and review OpenTable reservations.

Skills

Interpersonal skills

Team player

Organizational skills

Verbal communication

Telephone communication

Grooming

Job description

Job DescriptionTitle: Host/ HostessReports to: General ManagerOver time: Non-ExemptSummary of PositionWelcome and warmly greet guests on arrival. Answer telephone, take reservations, input online orders, and manage the efficient and timely seating of guest to a table that best serves their wishes.Duties and ResponsibilitiesWarmly and graciously greets all guests upon arrival.When possible, open front door for guests entering or leaving the restaurant.When immediate seating is limited, records guest names and number of people in party.Call out name and/ or number of party when tables become available.Provides guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.Accommodate special seating requests for guests whenever possible.Seat guests based on guest preferences and balancing of customer flow in service stations.Upon seating, offer guests a menu and inform them of their servers name. Inspect table for proper presentation and completeness.Relay messages to servers and bussers as needed.Maintain supplies of mints and toothpicks at the host stand.Clean menus of food and stains.Perform other duties as assigned by the manager on duty.Thank guests as they leave and invite them to return.Relay guest comments or suggestions to the manager on duty.Explain the restaurant concept to guests.Give directions to the restaurant to guest inquiring for it.Input online orders into the POS.Review and confirm online reservations through OpenTable.QualificationsNo previous restaurant experience or training required. On the job training will be provided. Experience is a plus.Must be a team player and demonstrate organizational skills.Must have excellent interpersonal skills and confidence.Be able to work in a standing position for long periods of time (up to 10 hours).Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guest.Must have exceptional grooming habits.Ability to work in a fast paced environment.Fluency in other languages are a plus.Be flexible and willing to assist as needed to ensure all restaurant standards are met.QualificationsNo previous restaurant experience or training required. On the job training will be provided. Experience is a plus.Must be a team player and demonstrate organizational skills.Must have excellent interpersonal skills and confidence.Be able to work in a standing position for long periods of time (up to 10 hours).Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guest.Must have exceptional grooming habits.Ability to work in a fast paced environment.Fluency in other languages are a plus.Be flexible and willing to assist as needed to ensure all restaurant standards are met.