Operator Training and Simulation Program Manager

MISO; Carmel (IN); On-site; USD 129,000 - 154,000; Full time

Benefits offered by this job

401k

Vacation time

Job summary

MISO is seeking an Operator Training & Simulation Program Manager to lead the operator readiness simulation and drill program across the grid. You will design, deliver, and continuously improve high-fidelity scenarios and member drills, partnering with operations, technology, and industry partners to ensure reliability.

The role requires a strong background in control room training, 6+ years of experience, and hands-on GE EMS experience; a Bachelor’s degree in engineering, computer science, or

Qualifications

• Bachelor's degree in engineering, computer science, business, or related field.
• 6+ years of relevant experience.
• Hands-on GE EMS or equivalent control room simulator experience.
• Experience with scenario-based training design.
• Strong project management, analytical, and communication skills.

Responsibilities

• Facilitate simulation training and operator/member drills (4 regular annual drills) for control room operators and engineers.
• Lead the full lifecycle of simulation scenario design from needs assessment to scripting, configuration, testing, and refinement.
• Build and maintain a library of scenarios spanning normal operations, abnormal events, and emergencies.
• Collaborate with Operators, SMEs, engineering teams, and system support groups for accuracy and alignment with procedures.
• Deliver individual and team simulation sessions and large-scale drills for operators, engineers, and members.
• Conduct prebriefs and debriefs to reinforce decision-making and operational excellence.
• Adjust facilitation approaches based on participant experience.
• Conduct ongoing training needs assessments to identify skill gaps and prioritize new scenarios.
• Align simulation content with NERC standards and evolving grid conditions.
• Develop and implement an evaluation framework with competency tracking and assessments.
• Use data to strengthen program effectiveness and operator performance.
• Partner with instructional designers and LMS admins for documentation and tracking.

Skills

Scenario-based training design

Communication

Project management

Analytical skills

Control room operator experience

Education

Bachelor's degree in engineering, computer science, or business

Bachelors of Business Administration (preferred)

Tools

GE EMS

Job description

MISO's Operator Readiness & Development team equips control room operators and engineers with the advanced skills and scenario-based experience needed to perform safely, reliably, and confidently under both normal and abnormal grid conditions. We are seeking a Operator Training & Simulation Program Manager, a key leader and practitioner responsible for designing, delivering, and continuously improving highfidelity simulation training and member drills that directly support grid reliability across the MISO footprint.

About the Role:

This role is responsible for leading MISO's operator readiness simulation & drill program, developing and delivering realistic training experiences that strengthen readiness for normal, abnormal, and emergency operating scenarios. They will partner with operations, technology and industry partners to ensure simulation & drill activities support operational excellence and reliability.

Key Responsibilities:

• Facilitate simulation training and operator/member drills (4 regular annual member drills per year) for control room operators and engineers, establishing a psychologically safe and operationally rigorous learning environment
• Lead the full lifecycle of simulation scenario design - from needs assessment to scripting, configuration, testing, and continuous refinement.
• Build and maintain a robust library of scenarios spanning normal operations, abnormal events, and emergency conditions.
• Collaborate with Operators, SMEs, engineering teams, and system support groups to ensure operational accuracy and alignment with MISO procedures and realworld system conditions.
• Deliver individual and teambased simulation sessions and largescale drills for operators, engineers, and members.
• Conduct effective prebriefs and psychologically safe, highquality debriefs that reinforce decisionmaking and operational excellence.
• Adjust facilitation approaches based on participant experience-from trainees to seasoned operators.
• Conduct ongoing training needs assessments to identify skill gaps and prioritize new scenario development.
• Align simulation content with NERC standards, operating procedures, and emerging grid conditions.
• Develop and execute an evaluation framework including competency tracking, pre/post assessments, and outcome-based measurement.
• Use data insights to strengthen program effectiveness and operator performance.
• Partner with instructional designers and LMS administrators to ensure accurate documentation, assignment, and tracking of learning content.
• Support internal and external customers using strong communication and relationshipbuilding skills.
• Drive improvements in simulation processes, tools, and instructional practices.

Required Education & Experience:

• Bachelor's degree in engineering, computer science, business, or related field ( or equivalent experience)
• 6+ years of relevant experience
• Prior control room operator or engineer experience strongly preferred.
• Handson expertise with GE EMS or equivalent control room simulator platforms.
• Demonstrated skill in scenario-based training design and facilitation in highstakes or safetycritical environments.
• Strong project management, analytical, and communication skills

Preferred Qualifications:

• NERC Certification
• Experience with MISO or other ISO/RTO operating desks.

We seek someone who takes ownership, embraces innovation, builds strong partnerships, and thrives in a dynamic, missioncritical environment.

Appropriate level will be determined based upon experience and knowledge.

Transformative innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and an ever-changing grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future - it's what our immensely hardworking and dedicated team does every day.

The base salary compensation range being offered for this role is $129,000 - $154,000 USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience. Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.

Education

• Bachelors of Business Administration (preferred)
• Bachelors of Engineering (preferred)

Licenses & Certifications

• NERC/RC Cert (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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