Operator Surveillance

Northfield Park Racino; Northfield Center Township (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Northfield Park Racino is seeking a Surveillance Operator to monitor casino activity via CCTV, review incidents, and maintain secure, compliant operations. The role emphasizes proactive surveillance, documentation, and collaboration with authority bodies to ensure guest and employee safety.

The position requires solid observation skills, US work eligibility, and relevant experience, with opportunities to testify when necessary and support a secure gaming environment.

Qualifications

• High School Diploma or GED required.
• 1+ years of prior surveillance or related experience preferred.
• Excellent observational skills and integrity.
• Proof of eligibility to work in the United States.

Responsibilities

• Operate CCTV technology to monitor casino activities and archive video/audio evidence.
• Proactively monitor all casino areas to deter fraud and ensure policy compliance.
• Document incidents, guest complaints, errors, and risk issues accurately.
• Maintain knowledge of rules and procedures; participate in ongoing training.
• Coordinate with Gaming Authority and assist law enforcement as needed.
• Testify in court as a company representative when required.
• Maintain confidentiality of Surveillance operations and non-public information.
• Identify trends by reviewing data and investigate anomalies.
• Collaborate with leadership to maximize guest experience.

Skills

Attention to detail

Observational skills

English communication

Integrity and accountability

Education

High School Diploma or GED

Tools

CCTV systems

Video evidence analysis

Microsoft Office

Job description

Description

Primary Purpose:

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Principal Duties & Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• Collaborate with leadership to maximize guest experience.

Required for All Jobs

• Performs other job-related duties as requested
• Proof of eligibility to work in the United States

Requirements

Education

• Education Level Education Details Required/Preferred
• High School Diploma or GED Required

Work Experience

• Experience Details Required/Preferred
• 1+ Years of Prior Relevant Experience Required
• 1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience Preferred

Additional Requirements

• Details Required/Preferred
• Previous experience working in a similar setting. Preferred

Knowledge, Skills and Abilities

• Detailed knowledge of Slots, Race & Sports Book and Casino Cage procedures.
• Knowledge of advantage play systems and cheating methods.
• Detailed knowledge of local gaming regulations.
• Proficient in basic math without use of a calculator.
• Ability to distinguish colors.
• Professional appearance and demeanor.
• Excellent telephone etiquette and communication skills.
• Excellent customer service skills.
• Basic working knowledge of various computer technology and software to include Microsoft Office applications.
• Effectively communicate in English, in both written and oral forms.