Operator - HMC-J

Holzer Health System; Jackson (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Holzer-Health-System is seeking a Telephone/Communications Operator to support the Registration/Communications Center. The role involves operating the telephone console, locating patient and staff information in the computer system, and managing overhead paging and interdepartmental paging.

Ideal candidates have a high school diploma or GED, basic computer skills, and a professional demeanor. No prior experience is required, and on-the-job training of up to six months is provided.

Qualifications

• High School graduate or GED required.
• No previous experience required.
• Telephone operator or receptionist experience a definite advantage.
• Professional demeanor, and basic computer skills required.
• Up to six months on the job training.

Responsibilities

• Operate multiple position telephone console to relay incoming, outgoing, and interoffice calls.
• Look up on computer, patient, and staff information.
• Coordinate hospital codes and disaster communications; oversee overhead paging and paging system.
• Use two-way radios and emergency communications equipment.
• Assist in coordinating Codes and Disaster communications as needed.

Skills

Professional demeanor

Basic computer skills

Communication skills

Calm under pressure

Education

High School diploma or GED

On-the-job training

Job description

Works under the supervision of the Manager of Registration. Operates multiple position telephone console to relay incoming, outgoing, and interoffice calls that are not direct dialed from outside or inside the System. The position must also be able to look-up on computer, patient, and staff information. Responsible for hospital overhead paging, documentation, and paging of individuals through the paging system. Required to use two-way radios and emergency communications equipment. The communications center is responsible for coordinating all Codes and Disaster communications.

Education, Work Experience and Licensure:

• High School graduate or GED required
• No previous experience necessary
• Telephone operator or receptionist experience a definite advantage
• Professional demeanor, and basic computer skills required
• Up to six months on the job training