Operator

Net2Source (N2S); Salt Lake City (UT); On-site; USD 52,000 - 72,000; Full time

Job summary

Net2Source is hiring for an Infusion Pump Service Technician to perform repair, refurbishment, and failure analysis on medical devices. You will document PCI activities, device history, and root-cause analysis to component level as required.

The role involves troubleshooting device returns, training new staff on Service processes, and ensuring accurate, compliant records in Oracle. Some travel may be required for on-site repairs and audits.

Qualifications

• High School diploma or GED required.
• AS degree in technical discipline preferred, or equivalent experience.
• 1–3 years of industry experience in high-tech manufacturing, service repair, or related environment.

Responsibilities

• Perform routine and complex repair, rework, refurbishment, or upgrades of medical devices.
• Troubleshoot and analyze customer device returns to identify root causes.
• Comply with cGMP and Quality System Regulations.
• Conduct Level 0 and Level 1 PCI investigations with cross-functional teams.
• Assist with engineering studies, or out-of-box failure analyses and yield improvements.
• May perform on-site troubleshooting and repair at customer locations.
• Collaborate with Manager and QA to resolve process or product non-conformities.
• Assist senior technicians or engineering with on-the-job training.
• Maintain clean work area and support special projects as needed.

Skills

Initiative and teamwork

Verbal and written communication

Analytical thinking

Quality-focused

cGMP/process/product knowledge

Documentation editing

Education

High School diploma or GED

AS degree in technical discipline preferred

Tools

Soldering

Multimeters

Oscilloscopes

Reading schematics/blueprints

Job description

Shift: Monday - Friday | 08:00 AM - 05:00 PM

Position Summary

This position will need to understand and demonstrate the ability to perform activities necessary for Infusion Pump Service operations, including repair, refurbishment, out of box failures analysis and complaint investigations. In addition, this position may be responsible for training new employees on key aspects of the Service process, including PCI (Product Complaint Investigation) analysis, device history investigation, and true root cause analysis to component level if required.

Also responsible for documenting the required aspects of Infusion Pump PCI, repair, refurbishment, rework, and labor and material tracking jobs. This person must be proficient with the device tracking system (Oracle) so that the complaints are addressed, and all results are technically accurate and include required elements ensuring that the analysis/repair activity is properly recorded.

• Will perform routine and complex work related to the repair, rework, refurbishment or upgrades of medical devices.
• Troubleshoot and analyze customer device returns to problem solve root cause issues.
• Comply with all the requirements in the Quality and Operational procedures in their area of responsibility to meet the requirements of all applicable Quality System Regulations (i.e. cGMP compliance).
• Perform Level 0 and Level 1 PCI investigations on a regular basis, working as necessary with Senior Technicians, QA, Customer Service and Global Complaint Management teams as necessary.
• Assist with notebook/engineering studies, out of box failures analysis and yield improvement activity.
• May perform troubleshooting and repair of devices onsite at customer locations.
• Work with Manager and QA to identify and resolve process and/or product non-conformities.
• Assist Senior Technicians or Engineering with On-the-Job training activities as required.
• Clean the assigned work area on daily basis to maintain clean work environment.
• Work on special projects as they arise.

Knowledge, Skills & Qualifications

• Demonstrate initiative and good teamwork skills
• Proficient with cGMP, process, and product knowledge
• Good verbal and written communication skills
• Ability to edit written process documentation as necessary
• Proven analytical thinking and problem-solving skills
• Quality and results oriented

Education and Experience

• High School diploma or GED equivalent
• A.S. degree in a technical discipline preferred, or equivalent experience
• 1-3 yrs of industry experience in a high-tech manufacturing, service repair or related environment.

Technical Skills:

• Ability to diagnose, troubleshoot, and repair down to the component level.
• Experience in soldering, using testing equipment (like multimeters, oscilloscopes), and reading schematics or blueprints.

Travel Requirements

• Typically requires travel less than 25% of the time

Physical Requirements and Work Environment

• Job duties are performed in a service repair hub environment.
• Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
• Must be able to lift 30-40 lbs.

Relevant Hobbies or Side Projects (Highly Valued):

• Candidates who enjoy tinkering, rebuilding electronics, repairing gadgets or household devices in their free time (e.g., repairing blenders, old radios, gaming systems
• Personal projects or hands-on DIY electronics experience are strong indicators of technical aptitude.