Operative Scheduling Coordinator (Gastroenterology)

MedStar Health’s Washington Hospital Center; McLean (VA); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center in McLean, VA is seeking a Scheduling Clerk for perioperative services. The role schedules all elective surgical procedures, prepares perioperative schedules, and matches surgeon preferences with OR resources.

You will serve as a frontline contact for physicians' offices, provide strong customer service, and use data entry and computer skills to maintain accurate schedules.

Qualifications

• High School Diploma or GED with strong medical terminology knowledge.
• Minimum 1 year experience in operating room or surgical office setting.
• Excellent customer service and data entry skills.

Responsibilities

• Schedules all elective surgical procedures and prepares perioperative schedules.
• Acts as frontline contact for physicians' offices and communicates scheduling needs.
• Ensures accurate scheduling, checks availability of resources, and maintains patient confidentiality.
• Generates standard reports and supports physician marketing strategies through efficient scheduling.
• Uses computer systems to enter data and manage schedules with attention to details.

Skills

Customer service

Data entry

Communication

Prioritization

Independent work

Education

High School Diploma or GED

Medical terminology knowledge

Job description

About the Job

General Summary of Position
Schedules all elective surgical procedures. Participates in the preparation of perioperative schedules and entry of data in the computer system. Ensures surgeon's preferences and patients' needs match available OR resources by accurate scheduling. Functions as a frontline point of contact for all physicians' offices. Exhibits customer service skills. Demonstrates critical thinking in initiating solutions to scheduling issues.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Assists the specialty team leaders in preference card maintenance.
• Assists with generating standard reports.
• Communicates appropriately to the Patient Care Coordinator regarding prostheses and equipment necessary for specific cases.
• Communicates effectively with physician(s) and physician's office staff and all customers to schedule surgical cases within the perioperative services.
• Ensures the accurate and appropriate scheduling of all cases performed within surgical services. Responsible for the daily case schedule and communicating any needs for scheduling modification and development.
• Ensures the validity and efficiency of the schedule by careful checking of times procedures physicians (including the availability of anesthesiologists) x-ray films and old charts before the schedule is duplicated and distributed.
• Exhibits competency in computer skills and use of equipment needed in the perioperative scheduling process.
• Maintains patient and associate privacy and confidentiality.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.
• Performs other duties as assigned.
• Supports the establishment and execution of physician marketing strategies by providing efficient scheduling of cases and through excellent communication skills.
• Uses budgeted resources (personnel supplies and equipment) judiciously to ensure efficient and cost-effective operation of the department.

Minimal Qualifications

Education

• High School Diploma or GED and strong knowledge of medical terminology required

Experience

• 1 year experience in operating room or surgical office setting required

Licenses and Certifications

• No special certification registration or licensure required

Knowledge Skills and Abilities

• Excellent customer service skills.
• Problem-solving skills based on written departmental guidelines and criteria.
• Data entry skills.
• Working knowledge of word processing and spreadsheet software applications.
• Ability to work independently.

This position has a hiring range of
USD $18.70 - USD $32.72 /Hr.