Operations Training Specialist I–II (Onsite)

AFA American Fidelity Assurance Company; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

AFA American Fidelity Assurance Company seeks a motivated training professional to join CERS Training, focusing on processing disability claims and developing hands-on training for colleagues.

The role emphasizes creating materials, coordinating trainings, and delivering engaging onboarding curriculums across multiple systems, with emphasis on collaboration and continuous improvement.

Qualifications

• Bachelor's degree required; in lieu, 3–5 years of related experience.
• 5 years in corporate environment or 3 years in training/claims/insurance.
• Technical expert in software used by operations; may include Life, Claims, Billing, Annuities or Call Management.
• Strong computer skills; proficient in Word, Excel, PowerPoint, Outlook.
• Excellent documentation, oral and written communication, and presentation skills.

Responsibilities

• Create and maintain training materials for operational systems and processes.
• Develop, coordinate and facilitate trainings and trainer support, plus onboarding curriculum.
• Deliver job-specific trainings across multiple systems and claim processes.
• Audit, document and report training metrics and provide weekly feedback to trainees and management.

Skills

Communication skills

Presentation skills

Interpersonal skills

Time management

Teamwork

Documentation skills

Independent work

Feedback skills

Education

Bachelor's degree

5 years experience in org/corp env or 3 years in training/insurance/claims

Tools

Microsoft Office

Job description

AFA American Fidelity Assurance Company seeks a motivated training professional to join CERS Training, focusing on processing disability claims and developing hands-on training for colleagues.

The role emphasizes creating materials, coordinating trainings, and delivering engaging onboarding curriculums across multiple systems, with emphasis on collaboration and continuous improvement.