Operations Trainer I or II

AFA American Fidelity Assurance Company; United States; Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

AFA American Fidelity Assurance Company seeks a motivated training professional to join CERS Training, focusing on processing disability claims and developing hands-on training for colleagues.

The role emphasizes creating materials, coordinating trainings, and delivering engaging onboarding curriculums across multiple systems, with emphasis on collaboration and continuous improvement.

Qualifikationen

• Bachelor's degree required; in lieu, 3–5 years of related experience.
• 5 years in corporate environment or 3 years in training/claims/insurance.
• Technical expert in software used by operations; may include Life, Claims, Billing, Annuities or Call Management.
• Strong computer skills; proficient in Word, Excel, PowerPoint, Outlook.
• Excellent documentation, oral and written communication, and presentation skills.

Aufgaben

• Create and maintain training materials for operational systems and processes.
• Develop, coordinate and facilitate trainings and trainer support, plus onboarding curriculum.
• Deliver job-specific trainings across multiple systems and claim processes.
• Audit, document and report training metrics and provide weekly feedback to trainees and management.

Kenntnisse

Communication skills

Presentation skills

Interpersonal skills

Time management

Teamwork

Documentation skills

Independent work

Feedback skills

Ausbildung

Bachelor's degree

5 years experience in org/corp env or 3 years in training/insurance/claims

Tools

Microsoft Office

Jobbeschreibung

We are seeking a motivated and experienced professional to join our CERS Training. The ideal candidate will have a strong background in processing disability claims, a passion for helping others learn and grow, and experience in training, teaching, coaching, or facilitating learning programs. This is an in-office position. Daily, in-office attendance is expected to support hands‑on training, collaboration, and Colleague development.

Job Description

• Create and maintain training materials for operational systems and processes.
• Responsible for developing, coordinating and facilitating trainings and trainer support, as well as curriculum for CERS Colleague onboarding.
• May include job‑specific tasks, which could include multiple systems, disability/medical claim processing, Customer communications via phone/email/chat, fraud, Flex/HRA/HSA processing/administration, individual billing, life, annuity processing, etc.
• Audit, document and report audit performance metrics for CERS Colleagues and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.

Job Requirements

• Bachelor's degree from four‑year college or university; in lieu of Bachelor's degree, position requires 3‑5 years experience for job‑related tasks.
• 5 years experience in organization/corporate environment, or 3 years in training and development, insurance, claims or related job.
• Technical expert in assigned area of software used by operational area. May include Life, Claims, Billing, Annuities or Call Management.
• Strong computer skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills.
• Strong interpersonal skills.
• Excellent documentation, oral and written communication skills.
• Excellent presentation skills.
• Expert knowledge of AFA products and services.
• Ability to provide and receive feedback.
• Excellent time management skills.
• Ability to work in a team environment, as well as work independently.

#LI-TB2 #AFC Corporate Careers | Sales Careers | Internships | APL American Fidelity is a certified Great Place to Work for All! No matter where you work in the organization, you have a chance to make a difference. Our culture focuses on helping Colleagues to be their best! We work hard to make a difference to our Customers and community, focus on teamwork and collaboration and always offer a different perspective - a different opinion. We want to meet you! American Fidelity specializes in the education, public sector, automotive and healthcare industries with products like group and individual life, health and annuity services as well as other financial security products and services. We’re focused on offering a different opinion to our Customers – making things easier for them by providing benefits administration and education. For our policyholders, we help provide financial security through our benefit offerings, which provide coverage for some of life’s worst events – cancer, accidents, critical illnesses, death and more – and for some of life’s best – childbirth, retirement and more. Learn more about us!