Assistant Manager, Palo Alto

Join; Palo Alto (CA); On-site; USD 105,000 - 111,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life insurance and disability

Paid time off

401(k) and Roth

Product discount

EAP resources

Job summary

Hermès Palo Alto Boutique is seeking an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the business, build sales, identify opportunities, and develop clients via CRM and service initiatives. You will coach staff and ensure the Hermès spirit is reflected on the sales floor.

The role requires 4+ years in retail management, proficiency with Excel, Word, Cegid and E-time, and the ability to translate sales data into strategic recommendations.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0‑25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates an active management presence on the sales floor modeling exceptional service.
• Identify sales opportunities by weekly review of business by métier and delivery tracking.
• Conduct monthly touch-base meetings and annual performance evaluations with MD/ Floor Director.
• Communicate CRM standards and maximize client data capture per Hermès standards.
• Monitor scheduling and HR records; manage vacation and attendance with HR.

Skills

Retail management

Leadership

Excel

Word

Cegid

E-time

Communication

Tools

POS systems

Payroll systems

Job description

The Team

Hermès Palo Alto Boutique opened in 2018 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity

Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff. All other duties as assigned by the supervisor.

About the Role

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch‑base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure are clearly communicated to team and all are actively compliant.
• Monitor E‑time and scheduling needs for the staff. Keep accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Preview/Podium.

Supervisory Responsibility

• YES

Budget Responsibility

• YES

Decision Making Responsibility

• YES

About You

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E‑time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0‑25 lbs. without assistance.
• Flexible in work availability as business needs dictate.

The range for this position is $105,000.00 – $111,000.00. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life insurance and disability
• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)
• Paid parental leave and transition time
• 401(k) and Roth retirement plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, family building support, and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Equal Opportunity Statement

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

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