Operations Manager, Manhasset

Hermès; New York (NY); On-site; USD 79,123 - 96,706; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental and Vision coverage

Paid time off

401(k) plans with company matching

Job summary

Join Hermès as an Operations Manager for the new Manhasset Boutique opening in October 2026. This role involves overseeing inventory control, maintaining operational functions, and ensuring compliance with company policies in a luxurious fast-paced environment.

The ideal candidate will bring over 5 years of retail management experience, particularly in luxury settings, alongside strong communication and multitasking skills. A competitive salary range of $79,123.00 – $96,706.00, along with comprehensive benefits, is offered.

Qualifications

• 5+ years of retail management experience in a luxury environment.
• Proficient in shipping and receiving.
• Strong POS and phone systems knowledge.
• Ability to lift 0–25 lbs. without assistance.

Responsibilities

• Oversee all operational functions including inventory control and performance of staff.
• Manage the shipping and receiving department effectively.
• Ensure compliance with company policies and procedures.
• Coordinate with external vendors for maintenance needs.

Skills

Retail management experience

Shipping and receiving expertise

Excellent communication skills

MS Excel proficiency

POS knowledge

Building maintenance experience

Ability to multitask

Interpersonal skills

Job description

The Team

The Hermès Manhasset Boutique will open in October 2026 and focuses on providing extraordinary service to clients as part of the New York Region. This position will report to the Managing Director and work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.

The Opportunity

The Operations Manager is responsible for overseeing all operational functions such as inventory control, housekeeping, maintenance and selling service associates. This position is responsible for adhering to the P&L budget for all operational areas. The Manager of Operations communicates, trains and implements all company policies and ensures compliance. The Operations Manager will create efficient processes, set parameters and implement directives to support operational efficiency and growth.

All other duties as assigned by the supervisor.

About the Role

• Manages shipping and receiving department. Assesses actions to be taken with receiving issues, ensuring timely movement of merchandise and adherence to procedural guidelines—including transfers, RTVs, damages, negative on hands, etc. Through management of inventory control associates and other operational staff, ensures organization and efficient operation of all back‑of‑house space.
• Takes part in all managerial responsibilities for efficient running of the business, including overseeing and validating cash‑handling procedures, ensuring they are respected, documented and reported to the Managing Director. Contributes and works in tandem with the retail management team as needed and in fair rotation. Assists in the absence of the Managing Director, Floor Directors, Assistant Manager or Selling Supervisor.
• Ensures workflow of all after‑sales service and craftspeople/tailors if applicable.
• Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies and stock adjustments.
• Liaison with corporate construction and maintenance department and outside vendors regarding any maintenance needs. Ensures building and store are maintained to company standard and all issues are addressed in a timely manner.
• Ensures functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.
• Acts as a liaison with outside vendors for monthly needs and special events.
• Partners with the Managing Director to manage the operational team and vendors, ensuring appropriate scheduling, training and coaching. Manages e‑time and keeps an accurate record of vacation, time and attendance with HR, covering all SSA’s, housekeeping, shipping and receiving, asset protection guards and after‑sales staff as appropriate for the location.
• Coordinates and prepares evacuation drills and provides training to the team with regard to emergency response preparedness.
• Responsible for and oversees all operations and after‑sales supply orders.
• Oversees all Staff Sales.
• Trains staff to ensure compliance with all operational policies and procedures, ensuring policies are thoroughly communicated to all staff in a timely manner.
• Recruits and maintains an active talent bank for any operational positions.

Supervisory Responsibility

• Yes – supervises Inventory Control, SSA and After‑Sales positions (Tailor, Maintenance, Craftspersons).

Budget Responsibility

• Yes – budget guidelines are set annually. The Operations Manager will be directly involved with budget expectations regarding selling supplies, cleaning and maintenance contracts, guard service, repairs, rental equipment and kitchen supplies. Works within the confines of the budget in partnership with the respective corporate departments and identifies cost‑efficient areas when possible.

Decision Making Responsibility

• Yes – assesses when general repairs are needed, when electronic equipment should be upgraded or replaced in partnership with corporate offices, decides when supply orders need to be placed and implements efficient workflow processes for after‑sales tracking.

About You

• 5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
• Proficient shipping and receiving experience.
• Excellent computer skills and proficiency in MS Excel, Word and PowerPoint.
• Excellent communication skills, both verbal and written.
• Strong POS and phone systems knowledge.
• Extensive building maintenance experience.
• Must work well under pressure and have the ability to multi‑task with accuracy.
• Acute interpersonal skills and a collaborative management style.
• Familiarity with international parent companies a plus.
• Ability to lift between 0–25 lbs. without assistance. Candidates should be able to perform the key functions of the role with or without reasonable accommodations.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Compensation

The range for this role is $79,123.00 – $96,706.00. Actual rates are determined based on the job, location and individual experience.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, Dental and Vision coverage.
• Life insurance and disability coverage.
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
• Paid parental leave and transition time.
• 401(k) and Roth retirement plans with company matching and profit sharing.
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance.
• Product discount and Employee Assistance Program resources.
• Access to Calm App, Health Advocate and other wellbeing resources.

Equal Opportunity Employment

Hermès of Paris, Inc. is an equal‑opportunity workplace. Hiring decisions are made based on the merits, experience and qualifications of the applicant, without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with applicable laws.