Operations Trainer

Thorne

Summerville (SC)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

100% company-paid medical insurance

401k with employer match

Monthly supplement allowance

Professional development opportunities

Job summary

Thorne is seeking an Operations Trainer in Summerville, SC to deliver onboarding and role-based training for new production staff. This position focuses on compliance with cGMP and safety standards, ensuring new hires are well-equipped to perform their roles effectively.

The ideal candidate will have a strong background in training, knowledge of regulatory requirements, and excellent facilitation skills to guide trainees through the certification process. Competitive compensation and benefits are offered, including 100% company-paid medical coverage.

Qualifications

5+ years of training experience, including 2+ years in a regulated manufacturing environment.
Experience delivering structured OJT and certification programs.
Strong communication skills and ability to provide constructive feedback.

Responsibilities

Deliver classroom and hands-on training to new employees.
Ensure compliance with cGMP and safety standards during training sessions.
Collaborate with leadership to assess training needs.

Skills

Training experience

cGMP knowledge

Facilitation skills

Interpersonal skills

Detail-oriented mindset

Education

Professional certifications (e.g., CPTD, CPLP)

Minimum five years of training experience

Tools

Microsoft Office

Training tracking tools

Job description

Operations Trainer: 1st, 2nd & 3rd Shift

Department: Production

Employment Type: Full Time

Location: Summerville, SC

Description

At Thorne, we work to deliver high-quality, science-backed solutions to empower individuals to take a proactive approach to their well-being. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 750 passionate individuals committed to our cause of providing superior health solutions at every age and life stage.

We are hiring three Operations Trainers for each shift. Please state in your application which shift is your preference.

1st shift: 7am - 3:30pm
2nd shift: 3pm - 11:30pm
3rd shift: 11:00pm - 7:30am

The Operations Trainer is responsible for the execution and delivery of structured onboarding, on-the-job training (OJT), GMP training, and role-based certification programs within Operations. This role ensures employees are trained to perform their responsibilities safely, consistently, and in full compliance with cGMP, GDP, safety standards, and company procedures. The Operations Trainer implements training strategies established by the Operations Training Manager and ensures training materials and practices remain aligned with controlled documentation and approved operational processes. This role operates as an execution-level training specialist and escalates training gaps, certification risks, and compliance concerns to the Operations Training Manager and Operations Leadership in a timely manner.

The position partners closely with frontline leadership and the Production Documentation Specialist to maintain alignment between training delivery, controlled documentation, and actual operational practices.

RESPONSIBILITIES

Training Delivery & Facilitation

Deliver classroom, small-group, and one-on-one training using approved curricula, SOPs, work instructions (WIs), and controlled training forms.
Facilitate onboarding for new production employees, ensuring timely qualification and integration into assigned roles.
Provide structured OJT and validate trainee competency using approved qualification standards.
Reinforce Good Documentation Practices (GDP), cGMP expectations, and safe work behaviors during all training interactions.
Provide real-time floor coaching and constructive feedback to trainers and trainees to ensure proper technique, documentation accuracy, efficiency, and adherence to controlled processes.
Coordinate training logistics (scheduling, materials, equipment, and facility setup) in partnership with frontline leadership.
Monitor role-based training progress and coordinate timely recertification activities to maintain workforce readiness and compliance.
Maintain training tracking tools, as directed, to support visibility into qualification status and recertification timelines.
Meet established training deadlines and proactively communicate risks to completion.

Training Assessment, Standardization, and Training Content

Communicate trainee readiness, qualification status, and performance trends to supervisors and Operations Leadership.
Partner with managers, supervisors, and subject matter experts (SMEs) to identify skill gaps and recommend training interventions that improve safety, quality, productivity, and compliance.
Support standardization of training delivery and qualification practices across shifts and operational areas to ensure consistency and fairness.
Monitor operational trends and performance indicators to identify potential training-related gaps.
Escalate inconsistencies between controlled documentation and training content to the Operations Training Manager and appropriate stakeholders.
Collect and report training effectiveness data (e.g., certification outcomes, audit observations, employee feedback) to support continuous improvement.

Training Documentation & Compliance

Ensure all training activities are conducted using approved and controlled documentation.
Provide required training documentation to Learning & Development or designated record owners for official retention.
Support audit and inspection readiness by ensuring training documentation is complete, accurate, and readily retrievable.
Promote strict adherence to cGMP, GDP, safety standards, and company policies in all training activities.

Training Material Alignment & Continuous Improvement

Collaborate with the Production Documentation Specialist to ensure training materials reflect current approved SOPs, WIs, and operational practices.
Provide structured feedback on training materials, qualification tools, and delivery methods to improve clarity, effectiveness, and compliance.
Train staff on new workflows, equipment updates, and process improvements as directed by Operations Leadership.
Participate in cross-functional initiatives that enhance workforce capability, scalability, and operational readiness.

Safety & Quality Assurance Integration

Promote a culture of accountability, safety, compliance, and continuous improvement on the production floor.
Model professional behavior and reinforce expectations for quality and operational discipline.
Foster positive working relationships across departments and shifts to support effective knowledge transfer.

WHAT YOU NEED

Minimum five (5) years of training experience, including at least two (2) years in a regulated manufacturing environment.
Experience delivering structured OJT and role-based certification programs.
Working knowledge of cGMP and Good Documentation Practices in a manufacturing setting.
Professional certifications (e.g., CPTD, CPLP) are highly desirable.
Strong knowledge of adult learning principles and instructional best practices.
Ability to apply adult learning methodologies to improve comprehension, retention, and performance transfer.
Excellent facilitation and presentation skills in both in-person and virtual environments.
Strong interpersonal and communication skills with the ability to interface effectively at all organizational levels.
Ability to provide constructive feedback and coaching in a production environment.
Process-oriented mindset with attention to detail and documentation accuracy.
Proficiency in Microsoft Office applications and training tracking tools.
Ability to exercise sound judgment within defined scope and elevate issues appropriately.